Patient Service Coordinator - Children's Hospital ENT

Mercy Health BSMH•Toledo, OH

About The Position

Under general supervision and according to established policies and procedures, the Patient Service Coordinator performs clerical and business functions in a medical office, clinic, or ambulatory setting. The role supports patient registration, telephone screening, scheduling, payments, records, billing, office operations, and some patient care duties. The position may require floating based on staffing needs and is represented by a collective bargaining agreement. The coordinator follows applicable laws, regulations, safety and patient-safety policies, and corporate responsibility standards. The role also supports Mercy Health Partners’ mission and core values and promotes excellent service for internal and external customers.

Requirements

High school diploma or GED.
Medical secretary experience, graduation from a medical assistant program, or medical experience.
Legible handwriting.
Sensitivity to the patient-care situation.
Computer and typing skills of at least 40 words per minute.

Responsibilities

Secure, complete, and verify patient demographic and insurance information during registration, and enter the information into the computer.
Perform initial telephone triage or screening and refer callers to the appropriate medical professional.
Schedule patients according to established protocols and physician orders, including referrals, testing, surgical procedures, and specialist consultations; ensure referrals are insurance appropriate.
Collect point-of-service co-pays and account payments, balance the cash drawer, and ensure the accuracy of bank deposits.
Set up and organize patient charts, obtain appropriate consent forms, and maintain the filing system for confidential patient records.
Enter billing charges into the computer, retrieve data, and run reports as needed.
Perform some patient care duties as specified in the department addendum.
Document appropriate information in patient medical records.
Manage office supply and inventory needs.
Perform receptionist, file clerk, and general office correspondence duties.
Float as required based on staffing needs.
Follow Corporate Responsibility Program standards and policies, comply with applicable laws and regulations, and report suspected unethical, fraudulent, or unlawful acts or practices to the designated manager or employer hotline.
Demonstrate behaviors consistent with Mercy Health Partners’ mission and core values, and promote excellent customer service while holding self and others accountable for service-excellence behaviors.
Adhere to safety and patient-safety standards and policies.
Perform other duties as assigned.