Childcare Assistance Eligibility Technician
About The Position
The City and County of Denver is hiring a Childcare Assistance Eligibility Technician for Denver Human Services’ Economic Security Division. The role supports the Childcare Assistance Program (CCAP) and provides holistic, trauma-informed case management related to the position’s duties. It supports the agency’s goals around equity and access, connectivity, and economic resilience, and works with internal Economic Security and DHS partners, state partners, and other counties. The technician determines eligibility for new low-income applicants and Colorado Works families seeking childcare assistance, from intake through ongoing status. The role uses the Childcare Automated Tracking System (CHATS), Colorado Benefits Management System (CBMS), and Work Management System (WMS) to make timely and accurate eligibility determinations, while providing customer service in client interactions. The position follows a hybrid workplace model. Employees are expected to work in an office three days per week at the Denver Castro Building, Arie Taylor Building, or East Building; work may also take place at Neighborhood Resource Sites. Training is held at the Denver Castro Building. Off-site work must be performed within Colorado.
Requirements
- Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
- Three years of technical or specialized clerical experience, including one year determining eligibility for public assistance programs.
- Additional appropriate education may be substituted for the minimum experience requirements.
- Ability to read, understand, interpret, and apply complex regulations.
Nice To Haves
- Proven professional experience with high-volume direct-contact customer service.
- Previous experience determining eligibility.
- Previous experience with CCAP.
- Ability to multitask while navigating multiple systems and supporting customers.
- Previous work within Human Services or a government agency.
- Previous high-volume data-entry experience.
Responsibilities
- Determine eligibility for new low-income applicants and Colorado Works families seeking childcare assistance, from intake through ongoing status.
- Learn and use CHATS, CBMS, and WMS to ensure eligibility is determined in a timely and accurate manner.
- Provide world-class customer service in all client interactions.
- Perform other related duties as assigned.
Benefits
- Guaranteed lifelong monthly pension after vesting following five years of service.
- 457B Retirement Plan.
- 140 hours of PTO earned within the first year.
- 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
- Competitive medical, dental, and vision plans effective within one month of the start date.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
