Eligibility Technician - Assistance Payments - Fort Lupton, CO

Weld County Government•Fort Lupton, CO

2d•$27 - $35•Hybrid

About The Position

The Eligibility Technician position is typically filled at the Eligibility Technician I level as a developmental role. Candidates with the required knowledge, training, and experience may be considered for appointment at the Eligibility Technician II level. The role involves learning to determine eligibility for public assistance through application and recertification processes, initially under close supervision and progressing toward independent case processing. The technician gathers and verifies client information, enters data into state and county systems, and provides customer service by explaining application procedures and referring clients to other services when appropriate. The primary work location is the Fort Lupton office. The regular schedule is 8 a.m. to 5 p.m., Monday through Friday. After initial training and demonstrating the ability to work independently while meeting productivity and quality standards, the position may be eligible for up to 10 telework days per month. Training typically lasts three months and takes place in Greeley; mileage is paid for required travel. The role includes training in public assistance programs and eligibility systems; application and renewal review; researching and verifying information; determining initial and ongoing eligibility; data entry and case support; client communication and referrals; and participation in team activities. The position is non-exempt under the Fair Labor Standards Act and eligible for overtime pay. Employment is contingent on required background checks and pre-employment substance screening, and the role is subject to motor vehicle record monitoring and random drug screens.

Requirements

High school diploma or GED.
One year of full-time business or clerical experience in an office environment, or an equivalent combination of education or experience.
Accurate 10-key abilities.
Ability to enter data into multiple computer programs and use multiple databases and computer programs.
Ability to learn and apply new computer skills regularly.
Knowledge of Microsoft Windows, Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence, and department policies and procedures.
Ability to write correspondence.
Ability to apply math concepts and calculations in the work environment.
Ability to use critical thinking to solve problems.
Ability to communicate effectively one-on-one and in small-group situations with customers, clients, and coworkers.
Ability to work in and contribute to a positive, continuously improving, professional work environment.
Ability to adapt in a fast-paced, high-volume, changing work environment and handle high-stress situations.
Must follow Human Services policies and procedures and the Weld County Code of Conduct, and comply with confidentiality and information-release requirements.
Must provide own transportation and travel as needed to perform essential job functions.
Must have a valid driver’s license and liability insurance upon hire; driving is essential to the position.
Must pass required Human Services background checks, a criminal background check, and a motor vehicle record evaluation. If hired, subject to continuous monthly MVR monitoring and random drug screens.
Must pass pre-employment substance screening; employment is contingent on passing the screening in accordance with Weld County policy.

Nice To Haves

Associate’s degree.
Ability to keyboard at 35 words per minute.

Responsibilities

Participate in classroom and hands-on training for public assistance programs such as Medicaid and SNAP, and learn eligibility systems and tools such as CBMS and PEAK.
Work with trainers, supervisors, and peers to build foundational knowledge and demonstrate progress toward training goals for accuracy and timeliness.
Assist with reviewing applications and renewal packets for completeness, progressing toward independent review of applications, recertifications, and supporting documentation.
Research multiple databases to verify information and identify inconsistencies.
Determine initial, compliance, and ongoing eligibility for public assistance programs using program guidelines, client interview information, and research findings.
Research available resources, including desk aids, rules, and statutes, to support accurate and accountable case processing.
Gather financial and other supporting information from clients in person, by phone, and through electronic applications.
Help clients understand what information and documentation is needed, how to obtain it, and how to complete required forms and applications.
Advise clients about their rights, responsibilities, and relevant rules and regulations.
Provide information and referrals to additional services offered by the department or community.
Complete required forms and enter new and updated client information into county and state programs or databases.
Update required logs and reports and communicate pending-case status to the track manager.
Work toward meeting and maintaining department and state processing and quality expectations.
Maintain professional relationships and communication with clients, peers, and supervisors; respond to inquiries, return calls and emails, and communicate case status promptly.
Seek supervisory assistance when needed to complete tasks.
Attend team meetings and department updates and training, including reviewing recordings and countywide messages.
Contribute to a respectful, collaborative, and supportive work environment; show initiative in learning and asking questions.
Recognize how day-to-day work affects the team’s success.