Eligibility Technician - Assistance Payments - Greeley, CO

Weld County Government•Greeley, CO

2d•$27 - $35•Hybrid

About The Position

This position is typically filled at the Eligibility Technician I level as a developmental role. Candidates who already possess the required knowledge, training, and experience may be considered for appointment at the Eligibility Technician II level. The role involves learning to accurately determine eligibility through application and recertification processes and progressing toward independent processing of public assistance applications under close supervision. The technician learns to gather and verify client information, enter data into state and county systems, and provide customer service by explaining the application process and referring clients to other services when needed. Program and system knowledge is developed through formal training and daily on-the-job support. The primary work location is the Greeley office. The regular schedule is 8 a.m. to 5 p.m., Monday through Friday. After completing initial training and demonstrating the ability to work independently while meeting productivity and quality standards, the position may be eligible for up to 10 days of telework per month. Training typically takes three months and occurs in Greeley. Mileage is paid for required travel. The position participates in training for public assistance programs, including Medicaid and SNAP, and learns systems such as CBMS and PEAK. Duties also include reviewing applications and renewal packets, researching databases to verify information, determining initial and ongoing eligibility, gathering client documentation, entering and updating case information, tracking pending cases, communicating with clients and colleagues, and contributing to a professional and collaborative work environment. The role is non-exempt and eligible for overtime pay.

Requirements

High school diploma or GED.
One year of full-time business or clerical experience in an office environment, or an equivalent combination of education or experience.
Accurate 10-key skills.
Ability to enter data into and use several different computer programs and databases.
Ability to learn and apply new computer skills regularly.
Knowledge of Microsoft Windows, Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence, and department policies and procedures.
Ability to write correspondence.
Ability to apply math concepts and calculations in the work environment.
Ability to apply critical thinking to solve problems at work.
Ability to communicate effectively one-on-one and in small groups with customers, clients, and coworkers.
Ability to work in and contribute to a positive, continuously improving, and professional work environment.
Flexibility and adaptability in a fast-paced, high-volume, changing work environment, including the ability to handle high-stress situations.
Follow Human Services policies and procedures and the Weld County Code of Conduct, and comply with confidentiality and information-release guidelines.
Pass a criminal background check and Human Services background checks before employment.
Provide personal transportation and be willing to travel as needed to perform essential functions.
Have a valid driver's license and liability insurance upon hire; driving is essential to the position.
Pass a Motor Vehicle Record evaluation and, if hired, participate in continuous monthly MVR monitoring and random drug screens.
Pass the required pre-employment substance/drug screening.

Nice To Haves

Associate's degree.
Ability to keyboard at 35 words per minute.

Responsibilities

Participate in classroom and hands-on training for public assistance programs such as Medicaid and SNAP, and learn eligibility systems and tools such as CBMS and PEAK.
Work with trainers, supervisors, and peers to build foundational program knowledge and demonstrate progress toward training goals for accuracy and timeliness.
Assist with reviewing applications and renewal packets for completeness, progressing toward independently reviewing applications, recertifications, and supporting documents.
Research multiple databases to verify information and identify inconsistencies.
Determine initial, compliance, and ongoing eligibility for public assistance programs using program guidelines, client interview information, and research findings.
Use available resources, including desk aids, rules, and statutes, to develop program knowledge and demonstrate accuracy, thoroughness, and accountability.
Gather financial and other supporting information from clients in person, by phone, and through electronic applications.
Help clients understand the information and documentation needed, how to obtain it, and how to complete required forms and applications.
Advise clients of their rights, responsibilities, rules, and regulations, and refer them to additional department or community services as appropriate.
Complete required forms and enter new or updated client information into county and state computer programs or databases.
Update required logs and reports and communicate pending case status to the track manager.
Work toward department and state expectations for processing and quality.
Maintain professional communication, customer service, and follow-through with clients, peers, and supervisors.
Respond to inquiries in a timely manner, communicate case status to appropriate parties, and proactively return calls and emails.
Communicate with a supervisor when additional assistance is needed to complete a task.
Attend team meetings, department updates, and training; review relevant recordings and county-wide messages.
Contribute to a respectful, collaborative, and supportive work environment, show initiative in learning, and recognize the impact of daily work on team success.