Eligibility Technician - Assistance Payments - Fort Lupton, CO

County of Weld•Fort Lupton, CO

1d•Hybrid

About The Position

This position is typically filled at the Eligibility Technician I level as a developmental role. Candidates who already possess the required knowledge, training, and experience may be considered for appointment at the Eligibility Technician II level. The role involves learning to accurately determine eligibility through application and recertification processes and working toward independent processing of public assistance applications under close supervision. The technician learns to gather and verify client information, enter data into state and county systems, assist clients with the application process, and make referrals to other services as appropriate. Formal training and daily on-the-job support help build knowledge of eligibility programs and systems. The primary work location is the Fort Lupton office, with a regular schedule of 8 a.m. to 5 p.m., Monday through Friday. After successful completion of initial training and demonstrating independent work while meeting productivity and quality standards, the position may be eligible for up to 10 days of telework per month. Training typically lasts three months and takes place at the Greeley location. Mileage is paid for required travel. The position is non-exempt under the Fair Labor Standards Act and eligible for overtime pay. Employment is contingent on passing the required background, driving-record, and substance-screening checks. Driving is essential, and the employee must provide transportation and be willing to travel as needed.

Requirements

High school diploma or GED.
One year of full-time business or clerical experience in an office environment, or an equivalent combination of education or experience.
Accurate 10-key ability.
Ability to enter data in and use multiple computer programs and databases, and to learn and apply new computer skills regularly.
Knowledge of Microsoft Windows, Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence, and department policies and procedures.
Ability to write correspondence.
Ability to apply mathematical concepts and calculations in the work environment.
Ability to use critical thinking to solve problems.
Ability to communicate effectively one-on-one and in small groups with customers, clients, and coworkers.
Ability to work in and contribute to a positive, continuously improving, professional environment; adapt to a fast-paced, high-volume, changing work environment; and handle high-stress situations.
Ability to follow Human Services policies and procedures and the Weld County Code of Conduct, and comply with confidentiality and information-release guidelines.
Pass required Human Services background checks and criminal background screening before employment.
Provide own transportation and be willing to travel as needed to perform essential job functions.
Have a valid driver’s license and liability insurance upon hire; pass an MVR evaluation and comply with continuous monthly MVR monitoring and random drug screens during employment.
Pass the required pre-employment substance/drug screening.

Nice To Haves

Associate’s degree.
Ability to keyboard at 35 words per minute.
Candidates with the knowledge, training, and experience required for Eligibility Technician II may be considered for appointment at that level.

Responsibilities

Participate in classroom and hands-on training for public assistance programs, including Medicaid and SNAP, and learn to use eligibility systems and tools such as CBMS and PEAK.
Work with trainers, supervisors, and peers to build foundational program knowledge and demonstrate progress toward training goals for accuracy and timeliness.
Assist with reviewing applications and renewal packets for completeness, and progress toward independently reviewing applications, recertifications, and supporting documentation.
Research information in multiple databases to verify details and identify inconsistencies.
Determine initial, compliance, and ongoing eligibility for public assistance programs using applicable guidelines, client interview information, and research findings.
Research available resources, including desk aids, rules, and statutes, to support accurate and thorough work.
Gather financial and other supporting information from clients in person, by phone, and through electronic applications.
Help clients understand required information and documentation, how to obtain it, and how to complete forms and applications.
Advise clients about their rights, responsibilities, rules, and regulations, and offer information and referrals to department or community services.
Complete required forms and enter new and updated client information into county and state programs or databases.
Update required logs and reports and communicate pending-case status to the track manager.
Progress toward meeting and maintaining department and state processing and quality expectations.
Maintain professional relationships with team members and contribute to a healthy, productive work environment.
Communicate professionally with clients, peers, and supervisors; respond to inquiries promptly; provide case-status updates; and return calls and emails proactively.
Communicate with a supervisor when additional assistance is needed to complete a task.
Attend team meetings and department updates and training, including reviewing recordings and countywide messages.
Contribute to a respectful, collaborative, and supportive work environment; take initiative in learning tasks and ask questions when unsure.