Eligibility Technician - Assistance Payments - Greeley, CO

County of Weld•Greeley, CO

17h•Hybrid

About The Position

This position is typically filled at the Eligibility Technician I level as a developmental role, though candidates with the required knowledge, training, and experience may be considered for the Eligibility Technician II level. The role involves learning to determine eligibility accurately through application and recertification processes, working toward independent processing of public assistance applications under close supervision. The technician gathers and verifies client information, enters data into state and county systems, provides customer service, explains application processes, and makes referrals to other services when appropriate. Program and system knowledge is developed through formal training and daily on-the-job support. The primary work location is the Greeley office, with a schedule of 8 a.m. to 5 p.m., Monday through Friday. Training typically takes three months and takes place in Greeley. After successful completion of initial training and demonstration of independent work while meeting productivity and quality standards, the position may be eligible for up to 10 telework days per month. Mileage is paid for required travel. Driving is an essential function of the position. The position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay. Employment is contingent on completing required background checks and pre-employment substance screening; the role is also subject to Motor Vehicle Record evaluation, ongoing monthly MVR monitoring, and random drug screens.

Requirements

High school diploma or GED.
One year of full-time business or clerical experience in an office environment, or an equivalent combination of education or experience.
Accurate 10-key abilities.
Ability to enter data into multiple computer programs and use multiple databases and computer programs.
Ability to learn and apply new computer skills regularly.
Knowledge of Microsoft Windows, Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence, and department policies and procedures.
Ability to write correspondence.
Ability to apply mathematical concepts and calculations in a work environment.
Ability to use critical thinking to solve problems.
Ability to communicate effectively one-on-one and in small-group situations with customers, clients, and employees.
Ability to work in and contribute to a positive, continuously improving, professional work environment.
Flexibility and adaptability in a fast-paced, high-volume, changing environment, including the ability to handle high-stress situations.
Follow Human Services policies and procedures and the Weld County Code of Conduct, and comply with confidentiality and information-release guidelines.
Pass required Human Services background checks and criminal background check before the employment start date.
Provide own transportation and travel as needed to perform essential job functions.
Have a valid driver’s license and liability insurance upon hire.
Pass a Motor Vehicle Record evaluation and comply with continuous monthly MVR monitoring and random drug screens during employment.
Pass the required pre-employment substance screening.

Nice To Haves

Associate’s degree.
Ability to keyboard at 35 words per minute.

Responsibilities

Participate in classroom and hands-on training for public assistance programs, including Medicaid and SNAP, and learn systems and tools such as CBMS and PEAK.
Work with trainers, supervisors, and peers to develop foundational knowledge and demonstrate progress toward training goals for accuracy and timeliness.
Review application and renewal packets for completeness and work toward independently reviewing applications, recertifications, and supporting documentation.
Research information in multiple databases to verify information and identify inconsistencies.
Determine initial, compliance, and ongoing eligibility for public assistance programs using program guidelines, client interview information, and research findings.
Research available resources, including desk aids, rules, and statutes, to support accurate and thorough case processing.
Gather financial and other supporting information from clients in person, by phone, and through electronic applications.
Help clients understand required information and documentation and how to obtain it and complete forms and applications.
Advise clients of their rights, responsibilities, rules, and regulations, and refer them to additional department or community services as appropriate.
Complete required forms and enter new and updated client information into county and state programs and databases.
Update logs and reports and communicate pending-case status to the track manager.
Work toward meeting and maintaining departmental and state processing and quality expectations.
Maintain professional relationships and communication with team members, clients, peers, and supervisors; respond to inquiries, return calls and emails, and follow through on assigned work.
Communicate case status to appropriate parties and seek supervisor assistance when needed.
Attend team meetings and department updates and training, including reviewing recordings and countywide messages.
Contribute to a respectful, collaborative, and supportive work environment; show initiative in learning and asking questions.
Recognize how daily work affects team success.