TERM Government Assistance Eligibility Supervisor, Grade N24
About The Position
The one-year TERM Government Assistance Eligibility Supervisor position, expiring July 1, 2027, is part of the Connector Entity team in the Office of Eligibility and Support Services (OESS), within Montgomery County’s Department of Health and Human Services. OESS is the primary entry point for residents seeking public health, federal, and state assistance, and helps low-income families and individuals access social services, health coverage, and financial assistance. The Supervisor oversees staff who help residents apply for coverage through Maryland Health Connection, including Medicaid, MCHP, private health insurance plans, Qualified Health Plans, and Stand Alone Dental Plans. The role ensures effective daily operations, accurate and timely eligibility determinations and enrollments, and compliance with state and federal requirements. The anticipated hiring range is $82,352 to $125,322, depending on qualifications and experience. The position requires the ability to work some evenings and weekends. Candidates with verbal and written Spanish communication skills are encouraged to apply.
Requirements
- Bachelor’s degree from an accredited college or university.
- Three years of experience as a journey-level specialist in financial assistance program delivery, or three years of equivalent work experience.
- An equivalent combination of education and experience may be substituted.
- Ability to work some evenings and weekends.
Nice To Haves
- Verbal and written multilingual communication skills in Spanish.
- Experience supervising or leading staff who use enrollment systems to help customers obtain health insurance, including Medicaid and/or private health plans.
- Experience interpreting and applying federal and state regulations related to health coverage programs.
- Proficiency with eligibility systems or enrollment platforms such as Maryland Health Connection or similar portals.
- Experience providing direct customer service to people seeking health insurance coverage, including help with eligibility, plan selection, or enrollment.
- Demonstrated experience supervising or leading a team in a health or human services program.
- Familiarity with ACA-related programs, including Medicaid, MCHP, Qualified Health Plans, and state enrollment systems.
- Ability to monitor staff performance, ensure program compliance, and implement corrective actions.
- Strong written and verbal communication skills, including experience providing technical guidance, staff coaching, or training.
- Ability to manage competing priorities while maintaining service quality in a fast-paced, client-facing environment.
Responsibilities
- Supervise the daily activities of certified Health Insurance GAES I staff to ensure timely, accurate, and compliant eligibility determinations and enrollments through Maryland Health Connection.
- Conduct ongoing quality assurance reviews of staff casework, minimize errors, ensure compliance with ACA regulations and Maryland Health Benefit Exchange guidance, and initiate corrective actions as needed.
- Track staff productivity, prepare weekly and monthly reports, conduct performance evaluations, and support continuous improvement aligned with program goals.
- Maintain staff attendance records, manage coverage schedules, ensure office operational readiness, and address personnel issues and public complaints in accordance with county policies.
- Provide policy clarification, technical guidance, and informal training on ACA programs, system use, and customer service procedures; assist with onboarding and mentoring new staff.
- Support staff in addressing complex consumer issues and system challenges, follow Maryland Health Benefit Exchange escalation protocols, and refer cases to the Health Education and Advocacy Unit or Maryland Insurance Administration when appropriate.
- Assist in developing and implementing operational improvements to streamline work and enhance service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
