Child Support Services Agent 2

Human Services, Department of • Lawrenceville, GA

2d

About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) is seeking a Child Support Services Agent 2 for its Lawrenceville, Georgia location in Gwinnett County. Under general supervision, the agent establishes and enforces child support obligations of responsible parents and coordinates child support activities with legal, judicial, and public organizations. The position reports to the Child Support Services Agent Supervisor.

DCSS promotes children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. Its programs support parent accountability and self-sufficiency while reducing public responsibility for children’s financial and medical support. DCSS also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives.

The stated compensation is $42,901.10. The State of Georgia describes its benefits package as including training opportunities, retirement plans, paid holidays, leave, insurance, employee discounts, and telework opportunities depending on the position.

Requirements

• High school diploma or GED and two years of direct job-related experience; or one year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.

Nice To Haves

• High school diploma/GED and two years of direct job-related experience, or one year of experience as a Child Support Services Agent 1 (SST060) or equivalent, is listed under Preferred Skills/Qualifications.

Responsibilities

• Establish child support obligations and ensure that those obligations are met.
• Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure support obligations are met.
• Manage a caseload to ensure child support obligations are met.
• Perform other professional responsibilities as assigned by the supervisor.
• Coordinate child support activities with legal, judicial, and public organizations.

Benefits

• Unique training opportunities
• Employee retirement plan, including 401(k) and 457 plans
• 13 paid holidays
• Vacation and sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term care
• Life insurance
• Employee discount programs
• Telework opportunities depending on the position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED