Child Support Services Agent 2

Georgia Department of Revenue•Elberton, GA

About The Position

The Georgia Department of Human Services’ Division of Child Support Services (DCSS) seeks a Child Support Services Agent 2 to help strengthen families and promote the well-being of children. DCSS locates non-custodial parents; establishes paternity and support orders; enforces and modifies support obligations; and collects and distributes child support payments. Its outreach programs include Fatherhood, Prison Re-Entry, and Parental Accountability Court, which aim to increase non-custodial parental involvement in children’s lives. Under broad supervision, the agent establishes and enforces child support obligations, coordinates child support activities with legal, judicial, and public organizations, and conducts administrative hearings. The role may serve as a lead worker. The position is located in Elberton, Georgia (Elbert County), and reports to the Child Support Services Agent Supervisor. The listed compensation is $42,901.10. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, the employee may be required to assist with the department’s emergency responsibilities.

Requirements

High school diploma or GED and two years of direct job-related experience; or one year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.
DHS accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education; educational credentials may be verified.

Nice To Haves

Bachelor’s degree from an accredited college or university.
High school diploma/GED and two years of direct job-related experience.
One year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.

Responsibilities

Establish child support obligations and ensure that those obligations are met.
Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure support obligations are met.
Manage a caseload to ensure child support obligations are met.
Coordinate child support activities with legal, judicial, and public organizations.
Conduct administrative hearings.
May serve as a lead worker.
Perform other professional responsibilities as assigned by the supervisor.