Child Support Services Agent 2

Georgia Department of Revenue • Valdosta, GA

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About The Position

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS), is seeking a Child Support Services Agent 2 in Valdosta, Georgia (Lowndes County). Under general supervision, the position establishes and enforces child support obligations of responsible parents and coordinates child support activities with legal, judicial, and public organizations. The position reports to the Child Support Services Agent Supervisor.

DCSS works to enhance children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. Its program promotes parental accountability and self-sufficiency while reducing public responsibility for children’s financial and medical support. DCSS also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives.

Requirements

• High school diploma or GED and two years of direct job-related experience; or one year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.
• The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.

Nice To Haves

• High school diploma/GED and two years of direct job-related experience, or one year of experience as a Child Support Services Agent 1 (SST060) or equivalent, is listed under Preferred Skills/Qualifications.

Responsibilities

• Establish child support obligations and ensure that they are met.
• Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure support obligations are met.
• Manage a caseload to ensure child support obligations are met.
• Coordinate child support activities with legal, judicial, and public organizations.
• Perform other professional responsibilities as assigned by the supervisor.

Benefits

• 401(k) plan and 457 plan
• 13 paid holidays
• Vacation and sick leave
• Medical, dental, and vision coverage
• Long- and short-term care
• Life insurance
• Employee discount programs
• Unique training opportunities
• Telework opportunities depending upon the position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED