Child Support Services Agent 2

Human Services, Department of • Columbus, OH

2d

About The Position

The Child Support Services Agent 2 works in the Georgia Department of Human Services’ Division of Child Support Services (DCSS), which supports children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. DCSS also administers outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives.

Under general supervision, the agent establishes and enforces child support obligations, coordinates child support activities with legal, judicial, and public organizations, and manages a caseload to help ensure obligations are met. The role communicates with clients and other constituents by telephone, email, correspondence, and direct contact. The position is located in Columbus, Georgia (Muscogee County), and reports to a Child Support Services Agent Supervisor.

Requirements

• High school diploma or GED and two years of direct job-related experience; or one year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.
• The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.
• Educational credentials must be recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education; DHS may verify credentials with educational institutions.
• In the event of an identified emergency, employees may be required to assist in meeting the department’s emergency responsibilities.

Responsibilities

• Establish and enforce child support obligations of responsible parents.
• Coordinate child support activities with legal, judicial, and public organizations.
• Establish child support obligations and ensure that obligations are met.
• Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure support obligations are met.
• Manage a caseload to ensure child support obligations are met.
• Perform other professional responsibilities as assigned by the supervisor.

Benefits

• Unique training opportunities
• Employee retirement plan, including 401(k) and 457 plans
• 13 paid holidays
• Vacation leave
• Sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term care
• Life insurance
• Employee discount programs
• Telework opportunities depending upon the position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED