CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004871
About The Position
The Operations Analyst I – Child Support Case Processing Consultant works on the Child Support Program’s IDN/Medical/Insufficiency Resolution Team. The position provides support to customers and team members, researches and resolves case issues, analyzes case information, and makes decisions based on case records and documentation. The role also involves mentoring and training team members, coordinating with internal and external partners, communicating with other states and employers, and assisting customers. This is a full-time, 40-hour-per-week position with a standard schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. Work outside the regular schedule may be required. After completing required training and reaching an acceptable level of proficiency, the role may be eligible for part-time telework; other workdays are at the Tampa Service Center in Hillsborough County, Florida.
Requirements
- Currently be employed with the Florida Department of Revenue.
- Two years of experience conducting research and analyzing information to make decisions.
- Experience coaching, mentoring, or training others.
- Two years of experience communicating with customers to resolve inquiries.
- One year of Child Support Program experience.
Responsibilities
- Mentor and train team members.
- Initiate and respond to requests.
- Coordinate with internal and external partners.
- Research and resolve case issues.
- Gather information and analyze case data to determine next steps.
- Assist customers.
- Interact with other states, employers, and other business partners.
- Make decisions based on case information and provided documentation.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- 10 paid holidays annually
- Retirement savings
- Vision insurance
- Dental insurance
- Career training
- Paid vacations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
