CHILD SUPPORT CASE PROCESSING ANALYST - 73004767

State of Florida•Tampa, FL

3d•$38,760 - $45,649•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program is hiring a Revenue Specialist II on its Interstate Actions Team in Tampa. The role provides customer support for child support cases and involves initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering and analyzing case information to determine next steps, assisting customers, interacting with legal services providers, other states, employers, and other business partners, and making decisions based on case information and documentation. The position is full-time, 40 hours per week, with a standard schedule of 8 a.m. to 5 p.m., Monday through Friday. After required training and reaching an acceptable proficiency level, the role may be eligible for part-time telework; other working days are at the Tampa Service Center in Hillsborough County, Florida.

Requirements

Two years of experience processing information using a computer system.
Two years of experience conducting research and analyzing information to make decisions.
Two years of experience communicating with others to gather information.
Relevant education may substitute for required experience.

Responsibilities

Initiate and respond to requests.
Coordinate with internal and external partners.
Research and resolve case issues.
Gather information and analyze case data to determine next steps.
Assist customers.
Interact with legal services providers, other states, employers, and other business partners.
Make decisions based on case information and provided documentation.