CHILD SUPPORT CASE PROCESSING ANALYST - 73005074

State of Florida•Orlando, FL

3d•$38,760 - $45,004

About The Position

The Florida Department of Revenue’s Child Support Program is seeking a Child Support Case Processing Analyst (Revenue Specialist II) in Orlando. This position provides customer support and attends court for child support cases. It involves initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, assisting customers, preparing for and attending court, interacting with legal services providers, other states, employers, and other business partners, and making decisions based on case information and documentation. The role is eligible for telework after required training is completed and an acceptable level of proficiency is reached. Routine travel for court attendance is required. The standard workday is 8:00 a.m. to 5:00 p.m., Monday through Friday. This is an internal agency advertisement.

Requirements

Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
Must not have accepted a lateral transfer within the last 12 months, excluding hardship lateral transfers.

Responsibilities

Initiate and respond to requests.
Coordinate with internal and external partners.
Research and resolve case issues.
Gather information and analyze case data to determine next steps.
Assist customers.
Prepare for and attend court.
Interact with legal services providers, other states, employers, and other business partners.
Make decisions based on case information and provided documentation.