Case Processing Support Specialist
Virginia Information Technologies Agency•Henrico, Virginia, VA
•$46,744 - $56,534
About The Position
The Case Processing Support Specialist provides clerical and administrative support to the Enforcement Division of the Virginia Department of Health Professions. Duties include answering telephone calls; receiving and distributing complaints and cases; filing; preparing correspondence; tracking and storing evidence; logging and entering data; quality assurance; editing and formatting investigative reports submitted by investigative staff; and performing specialized word processing. The position also provides other administrative support as assigned.
Requirements
- Considerable knowledge of administrative office procedures and practices, including file maintenance.
- Effective oral and written communication skills.
- Excellent customer service and interpersonal skills, with the ability to provide quality service to internal and external customers.
- Ability to organize and prioritize workflow and complete duties accurately and on time.
- Ability to work effectively both independently and as a team member.
- Skill in using Microsoft Office Suite.
- Skill using a personal computer and standard office software for report writing, information exchange, research, and data management.
- Ability to review and edit legal correspondence, written assignments, and reports with close attention to detail.
- Ability to process and evaluate documents and collect and maintain electronic and paper data.
Nice To Haves
- Experience in a regulatory environment using a license or disciplinary database.
- Experience with an electronic records management system for labeling, storing, and retrieving electronic files or records.
- Prior experience handling calls in a high-volume call center or customer service environment.
- Experience with medical terminology.
- Considerable experience handling confidential information and maintaining confidentiality.
- Experience with regulations pertaining to health professions.
- Considerable experience in an administrative or related field, including data entry and retrieval.
- Experience working with the Freedom of Information Act (FOIA).
Responsibilities
- Answer telephone calls.
- Receive and distribute complaints and cases.
- File and maintain records.
- Prepare correspondence.
- Track and store evidence.
- Log information and enter data into databases.
- Perform quality assurance.
- Edit and format investigative reports submitted by investigative staff.
- Perform specialized word processing.
- Provide administrative support as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
