Case Support Specialist

Pinnacle Services Incorporated•Minneapolis, MN

22h•Hybrid

About The Position

Pinnacle Services is seeking a Case Support Specialist to provide administrative and operational support to its Case Management department. The role requires someone who is tech-savvy, highly organized, deadline-driven, and able to complete tasks efficiently. The position supports quality services and opportunities for people with disabilities, including their choices of caregivers, support, housing, and employment.

Requirements

High school diploma or equivalent education.
Successfully pass a background study.

Nice To Haves

Previous experience working in Human Services or an administrative role.
Experience with Microsoft Suite products.

Responsibilities

Collaborate with Case Management Administrators, supervisors, and leadership to improve departmental processes and workflow efficiency.
Perform administrative tasks that support effective service delivery and departmental goals.
Stay current on changes to policies, procedures, forms, and documents related to records management, contracts, and documentation procedures.
Work with Case Management Administrators to improve the efficiency of Case Support Specialist processes and other processes within the Case Management department or agency.
Support the maintenance and use of person-served information and records in PlanStreet, and department information and procedures on SharePoint or future sites.
Return voicemail and email communication within one business day, and update outgoing messages when away from the office or working in the community for an extended period, providing alternative contact options.
Prepare, maintain, and distribute compliance reports to the supervisory team; monitor assigned reporting requirements; assist with data collection and verification; and support compliance with agency, contract, and regulatory expectations.
Document completed administrative tasks for a person served as a service delivery in PlanStreet, as directed or according to established processes.
Respond to inquiries received through the Case Management Administrator's desk and direct people served to the appropriate Case Manager or supervisor.
Facilitate timely, professional communication among people served, case management staff, and leadership by routing questions, concerns, and requests to the appropriate person.

Benefits

Training program
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Voluntary life insurance
Flexible spending account
Minnesota Paid Leave
Paid time off
Seven holidays
401(k); eligible to contribute the first quarter after six months of employment
Animal-friendly corporate office
Professional growth opportunities
Flexible schedules
Team atmosphere
Flex-time benefit available after the first 90 days
Potential hybrid schedule of one remote day and four in-office days per week after completing required training and meeting performance expectations