Case Management Support Specialist

Steppingstone, Inc.•Fall River, MA

2d•$22 - $23

About The Position

The Case Management Support Specialist works as an integral part of the Program Team, supporting consumers through screening, intake, assessment, service planning, referrals, advocacy, and ongoing case management. The position also handles program recordkeeping and administrative duties. Work may require a flexible schedule that includes first- and second-shift coverage; the agency may change shifts based on organizational needs.

Requirements

At least two years of related work experience providing services to homeless individuals and families affected by mental health and/or substance use disorders.
Good working knowledge of computers, electronic health records, and data collection.

Responsibilities

Conduct screening and intake interviews to determine consumer eligibility for services.
Provide consumers with program orientation and explain program requirements.
Conduct confidential, quality assessments that are gender- and culturally responsive and trauma-informed.
Link consumers to community-based services, including peer support groups, legal services, nutritional counseling, HIV rapid retesting, and Hepatitis B, Hepatitis C, and other sexually transmitted infection testing.
Assist consumers with enrollment in benefits such as SNAP, SSI/SSDI, and TANF.
Provide consumer education in finances, housing stability, behavioral and primary health, life skills, addiction, and related life domains.
Develop and coordinate discharge and aftercare plans with consumers, families, housing providers, and other community providers.
Assist consumers with housing applications.
Conduct and document post-discharge follow-up calls.
Maintain awareness of consumers' physical and emotional wellness and medication regimens.
Conduct the medication observation process.
Climb at least three flights of stairs to conduct hourly program rounds.
Respond to emergencies by contacting Fire, Rescue, Police, Medical, and other relevant services.
Complete required paperwork, including contact and case management notes and documentation.
Maintain program records and files and organize vital documents.
Provide telephone coverage for the assigned program and direct calls to other programs as needed.
Participate in required supervision, staff meetings, and trainings.
Participate and cooperate in investigations conducted by internal and external agencies.
Use a computer to enter information into data systems.
Remain awake throughout the shift.
Attend mandatory trainings and update licenses and certifications.
Adhere to program, project, and department requirements and services.
Meet reporting deadlines, including completing Confidential Incident Reports.