Case Management Processing Specialist

Bering Straits Native Corp•El Paso, TX

1d•Onsite

About The Position

The Case Management Processing Specialist supports immigration case processing in El Paso, Texas. The role prepares and maintains immigration case files and supporting documentation; enters and updates case information in authorized ICE systems; retrieves and organizes court and other authorized records; and supports docket coordination, scheduling, transfers, removals, and records management under ICE direction. The specialist monitors deadlines, case status, release conditions, and documentation discrepancies, referring matters requiring government authority to designated ICE personnel. The position also prepares reports and tracking tools, supports file reviews and audits, protects personally identifiable and other sensitive information, and provides administrative and logistical support, including surge or after-hours coverage as assigned. Work is primarily performed in an office or case processing area within a federal detention operation and may involve controlled-access areas and interaction with individuals in custody and government personnel. Shift work, weekends, holidays, overtime, and after-hours surge support may be required based on operational and contractual needs. The position has no supervisory responsibilities.

Requirements

Associate degree or bachelor's degree from an accredited institution.
At least one year of directly related experience in immigration case processing, detention records, law enforcement records, docket management, or a closely related field.
Prior experience or training reviewing law enforcement documentation, detention files, custodial records, immigration case files, A-files, or DHS databases; or experience conducting immigration- or detention-related interviews.
Knowledge of case processing procedures, records management, document review, and applicable program requirements.
Ability to accurately enter, reconcile, and maintain information across electronic systems and paper files.
Ability to organize high volumes of documentation, manage competing deadlines, and identify discrepancies requiring escalation.
Ability to follow written procedures and government direction while maintaining the limits of contractor authority.
Knowledge of organizational procedures and workflows.
Basic knowledge of relevant technologies or tools, such as Microsoft 365, communication platforms, or industry-standard software.
Knowledge of customer service practices and professional inquiry management.
Knowledge of data privacy and confidentiality principles and proper handling of sensitive information.
Clear, professional written and verbal communication skills.
Time management and prioritization skills, including balancing multiple tasks and meeting deadlines.
Problem-solving and critical-thinking skills.
Interpersonal and teamwork skills.
Strong attention to detail and ability to produce accurate work.
Must pass pre-employment drug screening and have acceptable background check results.
If applicable to the contract, must obtain and maintain required clearance levels and be able to obtain access to military installations.
Must maintain a constant state of mental alertness and follow facility access, security, emergency, and safety procedures.

Nice To Haves

Experience supporting ICE, DHS, EOIR, USCIS, or another federal case processing operation.
Experience coordinating removal documentation, court records, docket activity, or records transfers.
English and Spanish language proficiency.

Responsibilities

Prepare, review, organize, and maintain immigration case files and supporting documentation; identify incomplete, inconsistent, or missing information and coordinate corrections.
Enter, verify, and update case information in authorized ICE systems, maintaining accurate case status, hearing dates, tracking logs, and electronic and paper records, including A-files.
Retrieve, compile, and organize county, state, and federal court records, conviction documents, criminal history information, and other authorized materials; support documentation requests from ICE personnel and OPLA.
Support docket coordination with ICE personnel, EOIR, and USCIS; track deadlines and promptly notify designated ICE personnel of required action.
Schedule and coordinate interviews, hearings, and appointments involving individuals in custody, ICE officers, consular officials, and legal representatives; arrange authorized interpretation or language assistance when needed.
Review administrative applications and case documents for completeness and accuracy; update files and notify designated ICE personnel of pending actions, discrepancies, and time-sensitive matters.
Track documented release conditions and report apparent discrepancies or potential violations to designated ICE personnel for review and action.
Prepare removal and transfer documentation under ICE direction, coordinating travel, staging, ICE Air scheduling, manifests, release forms, and property inventories or receipts.
Coordinate with custody, medical, property, and ICE personnel to verify required paperwork, prescribed medication supply, property, and valuables are ready before scheduled transfers or removals; promptly report unresolved items.
Review completed departure verification documents, including signed Form I-205, for completeness; route discrepancies for correction, file approved documents, and update case closure information as directed.
Prepare completed files for transfer to the designated records repository, including the National Records Center when directed; maintain transfer logs and records accountability.
Prepare case status reports, workload summaries, and tracking tools; participate in file reviews, audits, corrective actions, and process improvements.
Safeguard personally identifiable information and other sensitive records, following authorized access, disclosure, storage, retention, and information security procedures.
Provide administrative and logistical support, including surge or after-hours coverage as assigned, and refer decisions requiring government authority to designated ICE personnel.