CASE PROCESSING SPECIALIST

The GEO Group•Pearsall, TX

About The Position

The Case Processing Specialist assists ICE personnel with immigration records management and document preparation under the general direction of ICE field office personnel. The role processes cases and performs related administrative and logistical activities, maintaining accurate, complete, and up-to-date paper and electronic records in accordance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements. The specialist supports case tracking, docket coordination, interviews, hearings, and removals, and provides other administrative support to ICE personnel. After-hours surge support may be required.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, immigration case files, A-files, or DHS databases, or previous experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Proficiency with general PC application software, including Microsoft Office.
Ability to exercise initiative, judgment, and knowledge when performing complex, confidential, and sometimes difficult duties.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Process cases and perform related immigration records management and document preparation.
Prepare, review, and manage case files, ensuring documentation is accurate and complete.
Keep Alien Files (A-files) and ICE systems updated with accurate and complete case status information.
Enter data into ICE systems in compliance with agency protocols and data integrity requirements.
Maintain electronic and paper case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting case materials from databases and government sources.
Maintain case status records, court scheduling details, and case tracking logs; generate case status reports and monitoring dashboards.
Assist with docket coordination with EOIR and USCIS and coordinate with ICE officers regarding interviews, hearings, removals, and case updates.
Review paperwork and administrative applications for completeness and accuracy, update A-files, and timely notify docket officers when appropriate.
Track compliance with release conditions and report violations as applicable.
Assist ICE OPLA with obtaining criminal history checks and supporting documentation before court as needed.
Schedule and coordinate interviews between detainees and ICE officers, consulates, and legal representatives as assigned.
Organize removal documents and coordinate removal scheduling and flight staging with ICE personnel, ensuring documentation is accurate and complete.
Ensure A-files contain the required documentation for individuals scheduled for removal, as directed by ICE.
Ensure travel information, ICE Air schedules and manifests, detention center release forms, and property inventories or receipts are ready for departure.
Ensure detainees have necessary legal paperwork, a seven-day supply of medications, property, and valuables before transfer or removal.
Collect, review, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in A-files.
Close cases in ICE data systems and transfer files to the National Record Center for storage.
Communicate with detainees in their primary language using translation devices or services when needed.
Provide logistical and administrative support to ICE personnel, including after-hours surge support and other assigned duties.