CASE PROCESSING SPECIALIST (Eugene, OR)

The GEO Group•Eugene, OR

About The Position

The Case Processing Specialist assists ICE personnel with immigration records management and document preparation, working under the general direction of ICE field office personnel. The role processes cases and related activities, maintains accurate case files and records in ICE systems, and provides administrative and logistical support throughout case processing, court coordination, and removals. The position may require after-hours surge support and communication with detainees in their primary language using translation devices or services when needed.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, immigration case files, A-files, or DHS databases, or previous experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Proficiency with general PC application software, including the Microsoft Office suite.
Ability to exercise initiative, judgment, and knowledge when performing complex, confidential, and sometimes difficult duties.
Must be a United States citizen or Lawful Permanent Resident.
Must have lived in the United States for the past five consecutive years.
Must be 21 years or older.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Process cases and perform related immigration records management and document preparation.
Prepare, review, and manage case files, ensuring documentation is accurate and complete.
Ensure Alien Files (A-files) and ICE systems show current, accurate, and complete case statuses.
Enter data into ICE systems in accordance with agency protocols and data integrity requirements.
Maintain electronic and paper case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting case materials from government databases and other sources.
Maintain case status records, court scheduling details, and case tracking logs; generate status reports and monitoring dashboards.
Assist with docket coordination with EOIR and USCIS, and coordinate with ICE officers regarding interviews, hearings, removals, and case updates.
Review paperwork and administrative applications for completeness and accuracy, update A-files, and notify docket officers in a timely manner.
Track compliance with release conditions and report violations as applicable.
Assist ICE OPLA with obtaining criminal history checks and supporting documentation before court proceedings.
Schedule and coordinate interviews between detainees and ICE officers, consulates, and legal representatives as assigned.
Prepare removal documents and coordinate removal scheduling and flight staging with ICE personnel.
Ensure required removal documentation is included in A-files; prepare travel information, ICE Air scheduling and manifests, detention center release forms, and property inventories and receipts for departure.
Ensure detainees have required legal paperwork, a seven-day supply of medications, property, and valuables before transfer or removal.
Collect, review, and file signed Form I-205 departure verifications in the A-file.
Close cases in ICE data systems and transfer files to the National Record Center for storage.
Communicate with detainees in their primary language using translation devices or services if needed.
Provide other logistical and administrative support to ICE personnel as assigned.
Provide after-hours surge support, including an expanded breadth and depth of tasks, as required.
Perform other duties as assigned.