CASE PROCESSING SPECIALIST (Medford, OR)

The GEO Group•Medford, OR

About The Position

The Case Processing Specialist assists ICE personnel with immigration records management and document preparation under the general direction of ICE field office personnel. The role processes cases and related activities, maintains accurate and complete paper and electronic records, supports case tracking and docket coordination, and provides logistical and administrative assistance to ICE personnel. Duties also include supporting interviews, hearings, removals, and case closure, while following federal privacy laws, DHS policies, federal data-security requirements, and agency protocols. The position may require after-hours surge support and other assigned duties.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law-enforcement documentation, such as detention files, custodial records, immigration case files, A-files, or DHS databases, or prior experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Proficiency with general PC application software, including Microsoft Office.
Ability to exercise initiative, judgment, and knowledge when performing complex, confidential, and sometimes difficult duties.
Must be a United States citizen or Lawful Permanent Resident.
Must have lived in the United States for the past five consecutive years.
Must be at least 21 years old.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Process cases and related activities, including immigration records management and document preparation.
Prepare, review, and manage case files for accuracy and completeness.
Ensure A-files and ICE systems contain current, accurate, and complete case-status information; enter data in compliance with agency protocols and data-integrity requirements.
Maintain and update electronic and paper case files in compliance with federal privacy laws, DHS policies, and federal data-security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting materials from databases and government sources.
Maintain case-status records, court-scheduling details, and tracking logs; generate status reports and monitoring dashboards.
Assist with docket coordination with EOIR and USCIS and coordinate with ICE officers regarding interviews, hearings, removals, and case updates.
Review paperwork and administrative applications for completeness and accuracy, update A-files, and notify docket officers in a timely manner for appropriate law-enforcement action.
Track compliance with release conditions and report violations as applicable.
Assist ICE OPLA with obtaining criminal-history checks and supporting documentation before court proceedings.
Schedule and coordinate interviews between detainees and ICE officers, consulates, and legal representatives as assigned or applicable.
Organize removal documents and coordinate removal scheduling and flight staging; ensure required documentation is accurate and present in A-files.
Prepare travel information, ICE Air schedules and manifests, detention-center release forms, and property inventories and receipts for scheduled departures.
Ensure detainees have required legal paperwork, a seven-day supply of medications, property, and valuables before transfer or removal.
Collect, review, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in A-files.
Close cases in ICE data systems and transfer files to the National Record Center for storage.
Communicate with detainees in their primary language using translation devices or services if needed.
Provide logistical and administrative support to ICE personnel, including after-hours surge support as required.
Perform other duties as assigned.