CASE PROCESSING SPECIALIST

The GEO Group•Brooklyn Heights, OH

About The Position

The Case Processing Specialist assists ICE personnel with immigration records management and document preparation under the general direction of ICE field office personnel. The role processes cases and related activities, maintains accurate and complete physical and electronic case records, and provides administrative and logistical support for interviews, hearings, removals, and other case actions. The position requires handling sensitive information in accordance with federal privacy laws, DHS policies, and federal data-security requirements. It may also require after-hours surge support and an expanded range of duties as needed.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law-enforcement documentation, such as detention files, custodial records, immigration case files, A-files, or DHS databases, or prior experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Proficiency with general PC application software, including the Microsoft Office suite.
Ability to exercise initiative, judgment, and knowledge when performing complex, confidential, and sometimes difficult duties.
Must be at least 21 years of age.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Process cases and perform related immigration records management and document-preparation activities.
Prepare, review, and manage case files, ensuring documentation is accurate and complete.
Keep Alien Files (A-files) and ICE systems updated with accurate and complete case statuses.
Enter data into ICE systems in accordance with agency protocols and data-integrity requirements.
Maintain electronic and paper-based files in compliance with federal privacy laws, DHS policies, and federal data-security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting materials from databases and government sources.
Maintain case-status records, court-scheduling details, and case-tracking logs.
Generate case-status reports and monitoring dashboards.
Assist with docket coordination with EOIR and USCIS, and coordinate with ICE officers regarding interviews, hearings, removals, and case updates.
Review paperwork and administrative applications for completeness and accuracy, update A-files, and notify docket officers in a timely manner for appropriate law-enforcement action.
Track compliance with release conditions and report violations as applicable.
Assist ICE OPLA in obtaining criminal-history checks and supporting documentation before court as needed.
Schedule and coordinate interviews between detainees and ICE officers, consulates, and legal representatives as assigned.
Prepare removal documents and coordinate removal scheduling and flight staging with ICE personnel.
Ensure detainees scheduled for removal have required documentation in their A-files and that travel information, ICE Air schedules and manifests, release forms, and property inventories or receipts are prepared on time.
Ensure detainees have required legal paperwork, a seven-day supply of medications, property, and valuables before transfer or removal.
Collect, review, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in the A-file.
Close cases in ICE data systems and transfer files to the National Record Center for storage.
Communicate with detainees in their primary language, using translation devices or services if needed.
Provide other logistical and administrative support for ICE personnel as assigned.
Provide after-hours surge support, including an expanded breadth and depth of tasks, as required.
Perform other duties as assigned.