Processing Specialist

OpenEd

3d•$20 - $23•Remote

About The Position

The Processing Specialist reviews and processes student schedules, enrollment packets, reimbursement requests, and direct orders from parents. The role ensures timely, consistent processing and approval of reimbursement claims in compliance with company policies, and maintains professional, friendly, and timely communication with parents and guardians. The position requires accurate data entry, careful document review, and collaboration with colleagues to provide clear, reliable information to families. It reports to the Processing Support Team Lead.

Requirements

Strong verbal and written communication skills and the ability to engage professionally with others.
Ability to handle confidential information with discretion.
Detail-oriented, organized, personable, and patient, with excellent interpersonal skills.
Ability and confidence to learn and use online tools, systems, and programs.
Self-motivated and able to work independently with minimal supervision.
Availability to work during traditional business hours in the Mountain Time Zone.
Proficiency with Google Suite, including Gmail, Calendar, Docs, and Sheets.
Access to a smartphone, high-speed internet, computer, webcam, and headset.
Associate’s degree or equivalent from an accredited institution, or relevant experience.
Proven administrative or clerical experience, especially in data entry and record keeping.
Must be eligible to work in the U.S.
Ability to sit and perform repetitive desk tasks throughout the day.
Ability to use a computer screen effectively and interpret written or printed materials.
Regular use of hands for data entry and document management.
Ability to handle challenging interactions with parents or colleagues calmly and professionally.
Ability to focus in a potentially noisy environment and manage multiple tasks accurately and swiftly in a fast-paced setting.
Active listening, critical thinking, clerical, reading comprehension, speaking, writing, time-management, coordination, service orientation, and relationship-management skills.

Responsibilities

Process student schedules within a 14-day turnaround, cross-referencing vendor information, reimbursement sheets, documents, internal communication channels, and external websites.
Review and process reimbursement claims within a 14-day turnaround, ensuring compliance with company policies and guidelines.
Verify order receipt and address discrepancies with invoices.
Organize and review student enrollment packets to confirm required documentation is included and properly ordered.
Accurately enter student records into the system and keep enrollment information up to date.
Process Direct Orders for necessary supplies and materials.
Respond to parent and guardian inquiries professionally, courteously, and promptly.
Collaborate with colleagues to provide families with reliable and clear information.
Attend team meetings as required and contribute to discussions.
Demonstrate professionalism and integrity, and foster a supportive environment aligned with OpenEd’s values.
Follow applicable federal, state, and local regulations and OpenEd policies and procedures.
Complete required training and stay current on relevant skills.
Track work hours using the designated time and attendance program.
Perform additional tasks as assigned by management.