Operations Processing Specialist

Advisor Group•Scottsdale, AZ

8d•Onsite

About The Position

The Operations Processing Specialist plays a critical role within Document Services, supporting the intake, processing, routing, and management of both physical and electronic documents. This individual is responsible for ensuring documents are handled accurately, securely, and in compliance with industry standards. This role requires a highly organized and adaptable professional who can effectively manage multiple priorities in a fast-paced environment. The ideal candidate demonstrates strong attention to detail, excellent communication skills, and the ability to quickly learn internal systems and processes.

Requirements

High school diploma or equivalent is required
2-3 years relatable or transferable work experience; financial services experience preferred
Proven ability to work in a fast-paced environment with accuracy and efficiency
Strong organizational skills with the ability to multi-task and manage competing priorities
Proficient in Microsoft Office (Excel, Word, Outlook, Teams, etc.)
Demonstrated ability to learn quickly and adapt to new systems and processes: NetX360, Wealthscape, Front-End Imaging (FEI), Salesforce (contact management and imaging workflow systems), eQuipt and other assigned back-office functions.
Detail-oriented with strong problem-solving and critical thinking skills
Excellent written and verbal communication skills
Must be team-oriented and client-focused.
Ability to work overtime, including weekends as needed to support heavy work volume when applicable.
Must demonstrate a high level of professionalism, accountability, and reliability
Strong team orientation with a commitment to delivering high-quality service

Nice To Haves

2+ years’ experience in financial services operations or broker-dealer setting
Familiarity with workflow, imaging, or document management systems
FINRA Series 7 License a plus

Responsibilities

Process incoming and outgoing mail, including return mail, ensuring timely and accurate handling
Review, sort, and prepare documents for scanning, imaging, and distribution
Scanning, printing and making copies of documents.
Manage and route documents through internal workflow and imaging systems to appropriate business units
Monitor and update workflows to ensure timely completion and proper document tracking
Support document retention, recordkeeping, and secure handling procedures
Participate in and contribute to special projects focused on process improvement and operational efficiency
Maintain accurate records in internal systems with a high level of professionalism and attention to detail
Communicate effectively with internal teams to resolve issues, answer inquiries, and ensure seamless processing
Demonstrate flexibility by shifting priorities as business needs change and assisting with high-volume workloads
Crosstrain across team functions and provide support as needed
Perform additional duties as assigned