Operations Specialist I - Invoice Processing (Hybrid)

First Citizens Bank•Danville, VA

1d•Hybrid

About The Position

This position provides operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business.

Requirements

High School Diploma or GED
1 years' experience in Clerical or administrative

Nice To Haves

Excellent typing & numeric key entry skills
Thoroughness & attention to detail when analyzing information and problem resolution
Strong time management skills and ability to adjust to changing demands
Strong teamwork skills
Ability to work in a fast-paced environment
Proficient in Excel, Outlook, and Word

Responsibilities

Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
Prepares client data for input by data entry into mainframe system based on established priorities
Enters alphabetic & numeric information on keyboard, maintaining the data entry requirements for speed & accuracy
Verifies customer record data entered by reviewing, correcting & balancing the information.
Works as a team player by contributing to the combined team efforts & meeting obligations, commitments & deadlines