CASE PROCESSING SPECIALIST SUPERVISOR

The GEO Group•Brooklyn Heights, OH

About The Position

The Case Processing Specialist Supervisor guides and supervises case processing, immigration records management, and document preparation for ICE personnel, working under the general direction of ICE field office personnel. The role leads Case Processing Specialists in processing cases and related activities, and helps ensure case files and records are accurate, complete, current, and compliant with federal privacy laws, DHS policies, and federal data security requirements. The supervisor supports preparation and review of case files; retrieves and organizes court records and supporting materials; maintains case status records, court schedules, and tracking logs; and ensures case status reports and monitoring dashboards are generated. The role also coordinates case-related scheduling and documentation with ICE personnel, EOIR, USCIS, OPLA, consulates, detainees, and legal representatives as assigned. Responsibilities include coordinating interview, hearing, and removal documentation and activities, monitoring release-condition compliance as applicable, and ensuring paperwork and A-files are updated and accurate.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, or immigration case files including A-files and DHS databases, or previous experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Ability to clearly disseminate verbal instructions or training in a manner understood by the intended audience.
Ability to write clear, concise, and accurate memorandums and reports.
Ability to interpret complex written and oral communications, documents, and instructions.
Ability to make and implement decisions without assistance.
Ability to give instructions and ensure they are carried out.
Proficiency with general PC application software, including the Microsoft Office suite.
Must be at least 21 years of age.
Must have resided in the United States or its territories for the last five years.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Lead Case Processing Specialists in processing cases and performing related activities, immigration records management, and document preparation.
Assist with the preparation, review, and management of case files, ensuring documentation is accurate and complete.
Ensure Alien Files (A-files) and ICE systems show accurate, complete, and current case statuses.
Ensure staff maintain and update electronic and paper-based case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize county, state, and federal court records, conviction documents, and supporting case materials from databases and other government sources.
Maintain current case status records, court scheduling details, and case tracking logs.
Ensure case status reports and monitoring dashboards are generated.
Assist with docket coordination with EOIR and USCIS and coordinate with ICE officers regarding interviews, hearings, removals, and case updates.
Review paperwork for completeness and accuracy.
Ensure administrative applications are reviewed, A-files are updated, and docket officers are timely notified for appropriate law enforcement action.
Track compliance with release conditions and report violations, as applicable.
Assist ICE OPLA in obtaining criminal history checks and other supporting documentation as needed before court.
Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
Direct the organization and preparation of removal documents and coordinate with ICE personnel to schedule removals and staging flights, ensuring documentation is accurate and complete.
Perform other duties as assigned.