Processing Specialist

Covista•Lisle, IL

4d•$17 - $24•Hybrid

About The Position

The Processing Specialist team acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on student accounts. The role supports student success by accurately and responsively processing non-TIV aid and assisting internal customers and external agencies. The specialist helps resolve student account concerns while reflecting Covista values and fostering a culture of CARE consistent with its mission, vision, and purpose. The role involves high-volume financial transaction processing, payment posting and application, account reconciliation, discrepancy resolution, and accurate maintenance of student account records. The specialist follows established procedures, meets deadlines and quality standards, completes required training to maintain access to vendor, federal agency, banking, and loan systems, and contributes to workflow improvements. Covista operates on a hybrid schedule with four in-office days per week, Monday through Thursday.

Requirements

Outstanding customer service skills; at least one year of customer service or related experience is preferred.
Ability to work in a flexible remote environment.
Strong interpersonal, communication, and time-management skills, with attention to detail.
Ability to research and resolve discrepancies while following established procedures.
Ability to work independently and as part of a team.
PC skills, including Microsoft Office, web-based applications, and database software.
Excellent math and analytical skills.

Nice To Haves

Bachelor's degree preferred.
At least one year of customer service or related experience preferred.
Knowledge of higher education, military regulations, and/or accounts receivable experience preferred.

Responsibilities

Support internal customers and external agencies through professional communication by email, phone, Salesforce, and web conferencing.
Collaborate with internal and external stakeholders, asking appropriate questions to resolve student debt and balance concerns.
Use appropriate systems to process Direct Bill, VA, and/or accounts receivable transactions accurately.
Process high-volume transactions.
Post and apply payments.
Reconcile accounts and conduct regular proactive follow-up to ensure accurate and timely processing.
Review and resolve payment discrepancies.
Maintain accurate student account records.
Follow established policies and procedures and demonstrate understanding of compliance and regulations.
Meet processing deadlines, quality standards, and service-level agreements set by leadership.
Maintain an annual quality assurance accuracy rating of 95% or higher.
Contribute ideas to improve workflow efficiency and support process changes related to student account operations.
Demonstrate Covista values and remain open and responsive to constructive feedback from a mentor or supervisor during development.
Complete training required to maintain access to vendor, federal agency, banking, and loan systems.
Collaborate across Covista functions and apply knowledge of military, finance, and higher education policies to resolve student account concerns.
Participate actively in team meetings and special projects, and perform other assigned duties.
Communicate effectively with colleagues and leadership.
Comply with all policies and standards.