SUPERVISORY CASE PROCESSING SPECIALIST (Eugene, OR)

The GEO Group•Eugene, OR

About The Position

The Supervisory Case Processing Specialist provides guidance and oversight for case processing, immigration records management, and document preparation for ICE personnel. The role works under the general direction of ICE field office personnel and directs Case Processing Specialists and other employees. It oversees accurate, complete case files and records in A-files and ICE systems; coordinates case status, court scheduling, and docket activity; and supports interviews, hearings, removals, and related administrative work. The position also supervises staff, including hiring, performance evaluation, training and development, promotion, and disciplinary actions.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, immigration case files, A-files, and DHS databases, or prior experience conducting interviews for immigration- or detention-related purposes.
Demonstrated ability to function in a supervisory capacity.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Ability to plan, assign, and supervise the work of others.
Ability to clearly communicate verbal instructions or training in a manner understood by the intended audience.
Ability to write clear, concise, and accurate memorandums and reports.
Ability to interpret complex written and oral communications, documents, and instructions.
Ability to make and implement decisions without assistance.
Ability to give instructions and ensure they are carried out.
Proficiency with general PC application software, including the Microsoft Office suite.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Direct Case Processing Specialists in processing cases and performing related activities, immigration records management, and document preparation.
Direct the preparation, review, and management of case files, ensuring documentation is accurate and complete.
Ensure Alien Files (A-files) and ICE systems show current, accurate, and complete case status.
Ensure staff maintain electronic and paper case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting materials from databases and government sources.
Maintain case status records, court scheduling details, and case tracking logs.
Ensure case status reports and monitoring dashboards are generated.
Assist with docket coordination with EOIR and USCIS, and coordinate with ICE officers regarding interviews, hearings, removals, and case updates.
Review paperwork for completeness and accuracy.
Ensure administrative applications are reviewed, A-files are updated, and docket officers are notified promptly for appropriate law enforcement action.
Track compliance with release conditions and report violations as applicable.
Assist ICE OPLA in obtaining criminal history checks and other supporting documentation before court as needed.
Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
Direct the organization and preparation of removal documents and coordinate removal scheduling and staging flights with ICE personnel, ensuring documentation is accurate.
Direct other employees, including selection, hiring, performance evaluation, training and development, promotion, and disciplinary action, including termination.
Perform other duties as assigned.