CASE PROCESSING SPECIALIST SUPERVISOR

The GEO Group•Pearsall, TX

About The Position

The Case Processing Specialist Supervisor guides ICE personnel in case processing, immigration records management, and document preparation under the general direction of ICE field office personnel. The supervisor leads Case Processing Specialists and oversees case files, Alien Files (A-files), ICE systems, case status records, and associated administrative processes. The role also coordinates with ICE personnel and other agencies on docket matters, interviews, hearings, and removal preparations.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, or immigration case files including A-files and DHS databases, or prior experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Ability to clearly disseminate verbal instructions or training in a manner understood by the intended audience.
Ability to write clear, concise, and accurate memorandums and reports.
Ability to interpret complex written and oral communications, documents, and instructions.
Ability to make and implement decisions independently.
Ability to give instructions and ensure they are carried out.
Proficiency with general PC application software, including the Microsoft Office suite.
Must be at least 21 years of age.
Must have resided in the United States or its territories for the last five years.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Lead Case Processing Specialists in processing cases and completing related activities, immigration records management, and document preparation.
Assist with preparing, reviewing, and managing case files, ensuring documentation is accurate and complete.
Ensure A-files and ICE systems show updated, accurate, and complete case statuses.
Ensure staff maintain electronic and paper case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting case materials from government databases and other sources.
Maintain current case status records, court scheduling details, and case tracking logs.
Ensure case status reports and monitoring dashboards are generated.
Assist with docket coordination with EOIR and USCIS, and coordinate with ICE officers regarding interviews, hearings, removals, and case updates.
Review paperwork for completeness and accuracy.
Ensure administrative applications are reviewed, A-files are updated, and docket officers are notified in a timely manner for appropriate law enforcement action.
Track compliance with release conditions and report violations, as applicable.
Assist ICE OPLA in obtaining criminal history checks and supporting documentation before court, as needed.
Assist ICE personnel with scheduling and coordinating interviews among detainees, ICE officers, consulates, and legal representatives, as assigned.
Direct the organization and preparation of removal documents and coordinate removal scheduling and flight staging with ICE personnel; ensure documentation is prepared accurately.
Perform other duties as assigned.