CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - CASE PROCESSING MANAGER I - 73005807
About The Position
The Florida Department of Revenue’s Child Support Program is hiring an internal promotional supervisor in Jacksonville. The role manages a team of eight operational staff and serves as an administrator, coach, and advisor, including providing training to team members. The manager works with the Service Center Manager to develop, implement, and monitor operational plans; determines resource needs and shifts available resources to support productivity; and analyzes existing and new business requirements to identify gaps and provide solutions. Applicants must currently be employed within the Child Support Program of the Florida Department of Revenue. The position has a standard workday of 8:00 a.m. to 5:00 p.m., Monday through Friday, but may require work outside the regular schedule when business needs require it.
Requirements
- Currently employed within the Child Support Program of the Florida Department of Revenue.
- Two years of experience processing Child Support cases in a government or private program.
- Two years of experience in formal coaching or mentoring, including monitoring or staff development and training, and performing on-the-job training.
- Two years of experience reviewing and applying policies and procedures.
- Two years of experience in conflict resolution, including cooperatively solving complex problems through interpersonal communication with employees, partners, or the public.
- Experience communicating through a variety of methods—including report writing, public speaking, correspondence, conflict resolution, email, meetings, and memos—to diverse internal and external audiences.
Nice To Haves
- Judicial Actions Process experience.
Responsibilities
- Manage a team of eight operational staff.
- Serve as an administrator, coach, and advisor, and provide training to team members.
- Work with the Service Center Manager to develop, implement, and monitor operational plans.
- Determine resource needs and shift available resources to ensure the highest level of productivity.
- Analyze existing and new business requirements to determine gaps and provide solutions.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- 10 paid holidays annually
- Retirement savings
- Vision insurance
- Dental insurance
- Career training
- Paid vacations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
