CHILD SUPPORT CASE PROCESSING ANALYST - 73006023

State of Florida•Panama City Beach, FL

19h•$38,760 - $45,004

About The Position

The Florida Department of Revenue’s Child Support Program is hiring a Child Support Case Processing Analyst (Revenue Specialist II) in Panama City. The position provides customer support for child support cases and is suited to critical thinkers who enjoy problem-solving and working with customers. The role involves coordinating with internal and external partners, researching case issues, analyzing case information and documentation, and helping determine appropriate next steps. This is an internal agency advertisement. Applicants must currently be employed by the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II and must not have accepted a lateral transfer within the previous 12 months, except for a hardship lateral transfer. The standard workday is 8 a.m. to 5 p.m., Monday through Friday. The position requires a National Level-2 criminal background check, including fingerprinting.

Requirements

Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
Must not have accepted a lateral transfer within the last 12 months, excluding a hardship lateral transfer.
Must undergo a National Level-2 criminal background check, including fingerprinting.

Responsibilities

Initiate and respond to requests.
Coordinate with internal and external partners.
Research and resolve case issues.
Gather information and analyze case data to determine next steps.
Assist customers.
Interact with legal services providers, other states, employers, and other business partners.
Make decisions based on case information and provided documentation.