CHILD SUPPORT CASE PROCESSING ANALYST - 73005915
About The Position
The Florida Department of Revenue’s Child Support Program is hiring a Child Support Case Processing Analyst (Revenue Specialist II) in Melbourne. The program helps children receive financial support and promotes more stable childhoods and brighter futures. This position provides customer support for child support cases and involves problem solving, working with customers and partners, and making decisions based on case information and documentation. The position is eligible for telework after required training is completed and an acceptable level of proficiency is reached. The standard workday is 8:00 a.m. to 5:00 p.m., Monday through Friday. Applicants may be required to complete an online skills assessment. A National Level-2 criminal background check, including fingerprinting, is required.
Requirements
- Experience processing information using a computer system.
- Experience conducting research and analyzing information to make decisions.
- Experience communicating with others to gather information.
Nice To Haves
- Experience with negotiation techniques in a business setting.
- Relevant education may substitute for the required experience.
Responsibilities
- Initiate and respond to requests.
- Coordinate with internal and external partners.
- Research and resolve case issues.
- Gather information and analyze case data to determine next steps.
- Assist customers.
- Interact with legal services providers, other states, employers, and other business partners.
- Make decisions based on case information and provided documentation.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- 10 paid holidays annually
- Retirement savings
- Vision insurance
- Dental insurance
- Career training
- Paid vacations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
