Case Aide - Child Support

Wright County•Mn 55313, MN

About The Position

The Case Aide works in the Child Support Unit, providing intermediate-skilled administrative support in the administration of County, State, and Federal social services, financial services, and public health programs. The position works under the moderate supervision of the Unit Supervisor and may be assigned to specialized functions within the Health and Human Services Department. The starting hiring wage is $26.61–$29.80, depending on experience. The Case Aide interviews clients and determines eligibility, performs case management activities, answers program questions, schedules appointments and screenings, and contacts clients on behalf of case managers. The role may authorize or provide services, perform assessments, facilitate supervised visits, and make referrals and coordinate services with agencies, programs, community resources, and school staff. It also processes applications, updates State databases, checks information interfaces with other government entities, prepares documentation and reports, contributes to grant requests, and oversees and orders program and medical supplies. The position may also support emergency preparedness operations and events.

Requirements

High school diploma or GED and three years of experience in a clerical or direct client care position, or an equivalent combination of education and experience.
Valid driver’s license or evidence of equivalent mobility required upon hire.
Knowledge of, or ability to learn, laws and regulations related to State and Federal Human Services programs.
Knowledge of, or ability to learn, computer systems and programs used to administer Division Human Service programs and County government workflows and processes.
Skill in using standard office equipment, including computers and software programs.
Verbal and written communication skills to present information and respond to questions from a wide variety of audiences.
Reading comprehension skills to read, understand, and interpret technical and legal documents.
Interpersonal skills to exchange or convey information, receive work direction, and maintain effective working relationships.
Ability to perform data entry into various databases.
Ability to organize time, anticipate and plan for changing circumstances, and respond successfully to them.
Ability to perform job duties in compliance with safety guidelines and maintain awareness of safety practices.
Ability to communicate courteously and professionally while maintaining positive working relationships.

Nice To Haves

Associate or technical degree preferred.

Responsibilities

Interview clients and determine eligibility for services.
Perform case management activities and respond to questions about programs.
Schedule appointments and screenings and contact clients on behalf of case managers.
Authorize or provide services to clients, including performing assessments and facilitating supervised visits.
Make referrals and coordinate services with agencies, programs, community resources, and school staff.
Refer cases to other counties when clients relocate.
Process applications and enter information into databases.
Review and update State databases regarding client eligibility, programs, and services received; check interfaces with County, State, and Federal agencies and departments.
Create and maintain emergency staff and volunteer call lists for Emergency Preparedness Operations.
Assist with coordination of large-scale emergency preparedness events for the general public.
Document, chart, and compile data; prepare reports and paperwork; contribute to grant requests.
Oversee and order program and medical supplies.
Perform other assigned duties and activities.