VP, Chief Revenue Officer - EnlivenHealth

Omnicell•Fort Worth, TX

12d•$300,000•Remote

About The Position

EnlivenHealth is seeking a Chief Revenue Officer to lead and scale its end-to-end revenue engine. The CRO owns strategy, operating cadence, and results for new-business growth, customer retention, and expansion revenue, with direct leadership responsibility for Sales and Customer Success. The role unifies the customer journey from acquisition through adoption, value realization, renewal, and expansion, and partners with the General Manager and Senior Leadership Team to turn company strategy into an executable go-to-market plan and a predictable, metrics-driven commercial organization. The successful candidate will bring healthcare technology and B2B SaaS leadership experience, combining enterprise sales expertise with customer-success discipline. They will shape strategy, improve operating systems, coach leaders, engage strategic customers, and remove obstacles to growth. The position is primarily based in a home office with a distributed team, and requires approximately 30% travel for customer meetings, team engagement, industry events, and other business needs. Workload and customer-facing activity may intensify near quarter-end and during major commercial initiatives.

Requirements

Bachelor’s degree in business, healthcare, marketing, technology, or a related field.
Fifteen or more years of progressive business experience, including at least ten years in senior leadership roles spanning Sales, Customer Success, strategic accounts, or related commercial functions.
Demonstrated success leading both customer acquisition and post-sale customer-success organizations in a high-growth environment.
Track record of sustainable revenue growth in a subscription-based, recurring-revenue B2B software, technology-enabled services, or comparable business.
Significant experience selling complex solutions to senior executives and navigating long, multi-stakeholder enterprise sales cycles.
Strong understanding of healthcare markets, with experience selling to retail pharmacy, health systems, payers, providers, or other healthcare stakeholders.
Demonstrated ability to build a repeatable sales engine and improve forecasting, pipeline management, win rates, productivity, and revenue visibility.
Deep understanding of customer-success practices, including segmentation, customer journeys, health scoring, adoption, value realization, renewal management, and expansion.
Experience leading cross-functional initiatives that improve customer outcomes, retention, and growth.
Experience with complex negotiations, contracting, pricing, and value-based solution sales.
Strong analytical, financial, and operating discipline, with the ability to turn data into clear decisions and actions.
Exceptional executive communication, presentation, relationship-building, and influencing skills.

Nice To Haves

MBA or other advanced degree.
Experience with population health, medication adherence, retail pharmacy, specialty pharmacy, digital health, or adjacent healthcare technology solutions.
Experience scaling a multi-segment commercial organization, including enterprise, field, inside, and/or digital motions.
Experience implementing or improving Salesforce and related commercial analytics or revenue-operations capabilities.
Experience operating effectively through significant organizational change, rapid growth, or business transformation.
Experience working with a distributed or remote workforce.

Responsibilities

Develop and execute an integrated revenue strategy across new-logo acquisition, renewals, cross-sell, and upsell.
Translate company objectives into annual and quarterly revenue plans, coverage models, quotas, territories, resource requirements, and priorities.
Establish commercial operating cadences for pipeline, forecast, renewal and expansion, quarterly business, and executive reporting reviews.
Own revenue performance and provide timely projections to the General Manager, Senior Leadership Team, and stakeholders.
Balance growth, retention, customer value, and resource efficiency in partnership with Finance and Operations.
Lead Sales and establish repeatable, scalable sales motions across customer segments and products.
Improve sales qualification, value-based selling, deal strategy, contracting, pricing, pipeline management, forecasting, and CRM adoption.
Build executive relationships with decision-makers and influencers across retail pharmacy, health systems, payers, providers, and other healthcare stakeholders.
Personally engage in strategic opportunities, complex negotiations, executive presentations, and high-value customer conversations.
Identify market opportunities, refine segmentation and positioning, and partner with Marketing and Product on demand creation and go-to-market effectiveness.
Improve conversion, win rates, sales-cycle performance, productivity, and repeatability of commercial execution.
Lead Customer Success in delivering measurable customer outcomes across onboarding, adoption, optimization, renewal, and expansion.
Create customer-success models by segment, customer value, and need, including high-touch, scaled, and digital engagement motions.
Establish ownership and processes for renewals, at-risk accounts, expansion opportunities, executive sponsorship, and escalations.
Improve customer health, product adoption, utilization, satisfaction, and realized value to drive Gross Revenue Retention and Net Revenue Retention.
Ensure strategic customers have actionable account plans covering business objectives, stakeholders, risks, contractual requirements, renewal timing, and expansion opportunities.
Build executive relationships with key customers and serve as an escalation point when needed.
Bring the voice of the customer into Product, Marketing, Implementation, Support, and broader company priorities.
Define and manage revenue metrics, including bookings, recurring revenue, pipeline coverage, conversion, win rate, forecast accuracy, retention, churn, expansion, customer health, adoption, and customer satisfaction.
Establish reliable data, reporting, and accountability through Salesforce or comparable CRM and revenue-management systems.
Partner with Finance on revenue planning, pricing, deal economics, compensation design, and performance analysis.
Use customer and commercial data to identify risk, prioritize resources, improve capacity planning, and guide decisions.
Continuously improve customer-lifecycle playbooks, handoffs, processes, and tools.
Collaborate with the General Manager and Senior Leadership Team on strategy and resource alignment.
Partner with Product and Technology on roadmap, packaging, adoption, and experience improvements informed by customer and market insight.
Work with Marketing to align messaging, market development, campaigns, and qualified pipeline with revenue goals.
Partner with Operations, Implementation, Support, Legal, and Finance to improve customer experience and commercial execution.
Champion a customer-first culture focused on measurable outcomes, accountability, responsiveness, and continuous improvement.
Recruit, onboard, develop, and retain Sales and Customer Success leaders and team members.
Set clear expectations, goals, decision rights, and performance standards, and address underperformance directly and fairly.
Develop autonomous leaders who make high-quality decisions and deliver shared objectives.
Create an inclusive, collaborative, high-accountability culture across a distributed workforce.
Communicate clearly and credibly with employees, customers, executive leadership, and other stakeholders.