Chief Revenue Officer

Fortive•Austin, TX

11d

About The Position

Accruent is seeking a Chief Revenue Officer to lead the next phase of commercial transformation and build a world-class revenue organization. The CRO will own the global revenue engine for a multi-product B2B SaaS business, including new logo acquisition, account management, customer retention and renewals, expansion and cross-sell, revenue operations, strategic partnerships, and global commercial strategy. The role is a member of the executive leadership team and partners closely with Product, Customer Success, Finance, and Operations to accelerate growth while improving customer loyalty and retention. The CRO will inherit an established global customer base, a diverse software and AI-enabled product portfolio, and an experienced commercial organization of approximately 100 employees with 7 direct reports. The role will build greater commercial accountability, forecast rigor and predictability, scalable growth processes, strong routes to market, emerging-market expansion strategies, and a next-generation commercial leadership bench. The executive will drive bookings and ARR growth, pipeline development and conversion, cross-sell and upsell, customer retention, renewal excellence, expansion revenue, customer engagement, and long-term account development. The CRO will be highly customer-facing and visible with key customers globally, while developing leaders, raising performance standards, and strengthening succession pipelines. Success includes delivering bookings growth, improving retention and forecast accuracy, expanding partner-sourced revenue and emerging-market growth, and building a high-performance culture. Accruent is a global provider of software solutions for managing physical assets, facilities, real estate, engineering documentation, and critical infrastructure. It serves more than 5,000 customers in over 100 countries. The company describes its employee development approach as “Grow Without Limits,” offering resources, coaching, and support for personal and professional growth.

Requirements

15+ years of progressive commercial leadership experience with significant responsibility for revenue growth and market expansion.
Significant B2B commercial leadership experience, preferably on a global scale.
Experience transforming a commercial organization.
Proven success in SaaS and recurring-revenue business models.
Fluency in driving commercialization of AI offerings.
Experience leading multiple products and diverse solution portfolios.
Enterprise software go-to-market expertise.
Track record of delivering bookings growth.
Strong customer retention and expansion results.
Experience building and scaling partner ecosystems.
Experience developing emerging-market strategies.
Experience leading large, geographically dispersed teams.
Strong command of CRM, analytics, and commercial technology, with evidence of using tools to drive decisions and behavior.
Ability to create scalable revenue engines, forecast bookings and outcomes, and drive predictable performance.
Ability to coach, develop, and elevate leaders, and make difficult talent decisions when necessary.
Ability to maintain customer-facing executive relationships and sponsor strategic accounts.
Operational rigor in forecasting, accountability, metrics, and disciplined execution.

Nice To Haves

Experience leading global commercial organizations.
Experience with new market expansion, diverse routes to market, global account strategies, scaling new products and services, international expansion, and multi-region go-to-market execution.
Experience partnering with Product and Engineering on portfolio plays, cloud or SaaS migration, customer feedback, and cross-sell opportunities.

Responsibilities

Own the complete global revenue engine, including new logo acquisition, account management, customer retention and renewals, expansion and cross-sell, revenue operations, strategic partnerships, and global commercial strategy.
Deliver commercial performance, including bookings attainment, ARR growth, pipeline development and conversion, and cross-sell and upsell.
Develop and execute customer retention, renewal, expansion, engagement, executive relationship, and long-term account-development strategies.
Maintain direct customer involvement and serve as an executive sponsor for strategic customer relationships globally.
Assess, coach, and develop commercial talent; rebuild underperforming teams when necessary; create accountability and ownership; build succession pipelines; and raise performance standards.
Drive global growth through new logo acquisition, new market expansion, diverse routes to market, global account strategies, scaling new products and services, international expansion, and multi-region go-to-market execution.
Build a high-performance culture that promotes collaboration, continuous improvement, trust, transparency, engagement, and accountability.
Improve forecasting accuracy, predictability, and disciplined execution through metrics and operating cadence.
Build and scale partner ecosystems and increase partner-sourced revenue.
Partner with Product, Customer Success, Finance, and Operations to accelerate growth and strengthen customer loyalty and retention.
Partner with Product and Engineering on portfolio plays, cloud or SaaS migration, customer feedback, and cross-sell opportunities.
Strengthen commercial leadership and establish a scalable commercial operating system.