VP, Chief Revenue Officer - EnlivenHealth

Omnicell • Fort Worth, TX

12d • $189,455 - $300,000 • Remote

About The Position

EnlivenHealth is seeking a Chief Revenue Officer (CRO) to lead and scale its end-to-end revenue engine. The CRO owns the strategy, operating cadence, and results for new-business growth, customer retention, and expansion revenue, with direct leadership responsibility for Sales and Customer Success. The role unifies the customer journey from acquisition through adoption, value realization, renewal, and expansion. The CRO partners with the General Manager and Senior Leadership Team to turn company strategy into an executable go-to-market plan and build a predictable, metrics-driven commercial organization.

The successful candidate brings healthcare technology and B2B SaaS leadership, enterprise sales expertise, and strong customer-success discipline. They will shape strategy, improve operating systems, coach leaders, engage strategic customers, and address obstacles to growth. The role is primarily home-based with a distributed team and approximately 30% travel for customer meetings, team engagement, industry events, and other business needs. Workload and customer-facing activity may intensify near quarter-end and during major commercial initiatives. A drug screen is required.

Requirements

• Bachelor’s degree in business, healthcare, marketing, technology, or a related field.
• At least 15 years of progressive business experience, including at least 10 years in senior leadership roles spanning Sales, Customer Success, strategic accounts, or related commercial functions.
• Demonstrated success leading both customer acquisition and post-sale customer-success organizations in a high-growth environment.
• Track record of sustainable revenue growth in subscription-based, recurring-revenue B2B software, technology-enabled services, or a comparable business.
• Significant experience selling complex solutions to senior executives and navigating long, multi-stakeholder enterprise sales cycles.
• Strong understanding of healthcare markets and experience selling to retail pharmacy, health systems, payers, providers, or other healthcare stakeholders.
• Ability to build a repeatable sales engine and improve forecasting, pipeline management, win rates, productivity, and revenue visibility.
• Deep understanding of customer-success practices, including segmentation, customer journeys, health scoring, adoption, value realization, renewal management, and expansion.
• Experience leading cross-functional initiatives that improve customer outcomes, retention, and growth.
• Experience with complex negotiations, contracting, pricing, and value-based solution sales.
• Strong analytical, financial, and operating discipline, with the ability to turn data into decisions and actions.
• Exceptional executive communication, presentation, relationship-building, and influencing skills.

Nice To Haves

• MBA or other advanced degree.
• Experience with population health, medication adherence, retail pharmacy, specialty pharmacy, digital health, or adjacent healthcare technology solutions.
• Experience scaling a multi-segment commercial organization, including enterprise, field, inside, and/or digital motions.
• Experience implementing or improving Salesforce and related commercial analytics or revenue-operations capabilities.
• Experience operating effectively through significant organizational change, rapid growth, or business transformation.
• Experience working with a distributed or remote workforce.

Responsibilities

• Develop and execute an integrated revenue strategy across new-logo acquisition, renewals, cross-sell, and upsell.
• Translate company objectives into annual and quarterly revenue plans, coverage models, quotas, territories, resource requirements, and priorities.
• Establish and lead a commercial operating cadence covering pipeline, forecasts, renewals, expansion, quarterly business reviews, and executive reporting.
• Own revenue performance and provide timely projections to the General Manager, Senior Leadership Team, and stakeholders.
• Balance growth, retention, customer value, and resource efficiency with Finance and Operations.
• Lead Sales and create repeatable, scalable sales motions across customer segments and products.
• Improve sales discipline in qualification, value-based selling, deal strategy, contracting, pricing, pipeline management, forecasting, and CRM adoption.
• Build executive relationships with healthcare decision-makers and influencers, and personally engage in strategic opportunities and complex negotiations.
• Identify market opportunities and refine segmentation and positioning with Marketing and Product.
• Improve conversion, win rates, sales-cycle performance, productivity, and commercial execution.
• Lead Customer Success across onboarding, adoption, optimization, renewal, and expansion, using suitable high-touch, scaled, and digital engagement models.
• Establish ownership and processes for renewals, at-risk accounts, expansion opportunities, executive sponsorship, and escalations.
• Improve gross and net revenue retention through stronger customer health, adoption, utilization, satisfaction, and realized value.
• Ensure strategic customers have actionable account plans covering objectives, stakeholders, risks, contractual requirements, renewal timing, and expansion opportunities.
• Build executive relationships with key customers, address escalations, and bring customer feedback into company priorities.
• Define and manage revenue metrics, including bookings, recurring revenue, pipeline coverage, conversion, win rate, forecast accuracy, retention, churn, expansion, customer health, adoption, and satisfaction.
• Establish reliable reporting, data, and accountability through Salesforce or comparable CRM and revenue-management systems.
• Partner with Finance on planning, pricing, deal economics, compensation design, and performance analysis.
• Use customer and commercial data to identify risk, prioritize resources, improve capacity planning, and guide decisions.
• Continuously improve customer-lifecycle playbooks, handoffs, processes, and tools.
• Collaborate with the General Manager and Senior Leadership Team to shape strategy and align resources to high-value priorities.
• Partner with Product, Technology, Marketing, Operations, Implementation, Support, Legal, and Finance to improve products, customer experience, and commercial execution.
• Champion a customer-first culture focused on outcomes, accountability, responsiveness, and continuous improvement.
• Recruit, onboard, develop, and retain Sales and Customer Success leaders and team members.
• Set expectations, goals, decision rights, and performance standards, address underperformance, and develop autonomous leaders.
• Build an inclusive, collaborative, high-accountability culture across a distributed workforce and communicate clearly with employees, customers, executives, and stakeholders.

Benefits

• Medical, dental, and vision plans covering eligible US employees and dependents.
• Voluntary wellness and employee assistance programs.
• Life insurance.
• Disability plans.
• Retirement plans with matching.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive