Chief Executive Officer, Hello Neighbor

Nonprofit Talent•Pittsburgh, PA

5d•$150,000 - $175,000•Onsite

About The Position

Hello Neighbor seeks a Chief Executive Officer to lead the organization through its next stage of growth. The CEO will oversee overall leadership, strategy, sustainability, and organizational health; ensure the organization operates effectively and in alignment with its mission, strategic plan, and values; and work in partnership with the Senior Leadership Team while reporting to the Board of Directors. The successful candidate will build on Hello Neighbor’s record of serving refugees and immigrants while navigating a complex funding environment and developing strong relationships with foundations, government agencies, partner organizations, volunteers, and individual donors. The CEO will lead staff and organizational development, assess program effectiveness, guide strategic planning, and maintain the organization’s financial health and operational systems. The role includes setting and achieving fundraising goals, stewarding and cultivating revenue sources, building external partnerships, representing the organization publicly, advocating for refugees and immigrants, and supporting the Board’s governance and fiduciary responsibilities. Hello Neighbor is a Pittsburgh-based organization. The CEO is expected to maintain a meaningful and regular in-person presence with staff, community members, partners, donors, and stakeholders throughout the Pittsburgh region. The position offers a competitive salary of $150,000–$175,000 and a progressive benefits package, including a flexible work environment.

Requirements

Exceptional, proven management, leadership, fundraising, relationship-management, and strategic-planning experience.
Passion for and deep commitment to the organization’s mission and vision, including refugees, immigrants, belonging, dignity, and community.
Professional experience serving marginalized communities.
Past success collaborating with government officials, legislators, philanthropic leaders, organizational partners, and a strong Board of Directors.
Demonstrated success creating a diverse, inclusive, and respectful workplace and leading transparently and encouragingly to build teams around a unified vision.
Proven success identifying, cultivating, and securing funding from diverse sources, including individuals, corporations, philanthropies, and government entities.
Experience and confidence with public speaking before professional and community audiences.
Excellent interpersonal and communication skills and a track record of building strong, long-term relationships with diverse stakeholders.
Experience navigating organizational growth, change, or transition, with innovative approaches to organizational challenges.
Commitment to quality programs and data-driven program evaluation.
Financial acumen, including evaluating organizational financial performance in relation to long-term operational goals, budgets, and forecasts.
Demonstrated cultural competence and ability to build trusting relationships across differences in background, role, culture, and lived experience.
Strong judgment, emotional maturity, self-awareness, discretion, and high standards of ethics and personal integrity.
Ability to balance mission and management, people and systems, and internal leadership with external relationships.
Ability to maintain a meaningful and regular in-person presence throughout the Pittsburgh region.

Responsibilities

Lead and support an empowered, accountable senior leadership team and staff, fostering a culture of transparency, respect, integrity, collaboration, and trust.
Attract, develop, and retain strong, diverse talent through recruiting, onboarding, coaching, and evaluation.
Assess program effectiveness using measurable, objective, quantitative evidence and share data with the Board and stakeholders.
Lead implementation and continued development of the strategic plan with the Board and senior leadership team.
Align programs, staffing, resources, and infrastructure with the mission, strategy, community needs, and available funding, and identify opportunities for growth.
Make thoughtful, data-driven decisions amid changes in government policy, refugee arrivals, funding, and community needs.
Maintain responsibility for the organization’s financial health and sustainability.
Work with finance and operations leadership and the Board Finance Committee to develop, monitor, and manage the annual budget.
Maintain effective compliance, contracts, HR, risk management, data, technology, and operational systems, including policies and procedures that meet state and federal regulations.
Partner with development leadership, staff, and the Board to set and achieve annual and long-term fundraising goals.
Build unrestricted and diversified revenue by stewarding current philanthropic partners and individual donors and cultivating new sources of support.
Understand government agency systems for accessing federal, state, and local funding.
Participate directly in major donor identification, cultivation, solicitation, and stewardship.
Collaborate with the Marketing & Communications Manager on brand strategy and cohesive messaging that raises the organization’s visibility, relevance, and credibility.
Engage community, business, and civic leaders to advance welcoming solutions and policies for refugees and immigrants.
Build trust across diverse stakeholders and navigate complex relationships with maturity and diplomacy.
Strengthen partnerships with refugee resettlement agencies, immigrant-serving organizations, collaboratives, service providers, and other partners.
Represent Hello Neighbor through public speaking, panels, convenings, media, writing, and community events; serve as spokesperson during significant opportunities, policy developments, crises, and other public moments.
Develop meaningful relationships with refugee and immigrant communities and community leaders.
Advocate for the rights and needs of refugees, immigrants, and their families; stay informed about relevant trends, policy changes, and emerging needs.
Build constructive relationships with policymakers at all levels of government and communicate about politically sensitive issues with confidence, accuracy, and judgment.
Work with peer organizations and coalitions when collective advocacy is appropriate.
Develop, maintain, and support a high-performing Board of Directors; provide timely, accurate information and metrics and support the Board’s fiduciary and governance responsibilities.
During the first 6–12 months, become immersed in the organization’s programs, people, and operations through deep listening and engagement with staff and the Board.
During the first 6–12 months, conduct meaningful outreach to major donors, funders, government partners, peer organizations, and community leaders.
During the first 6–12 months, establish a vision for the organization’s next chapter with the Board and staff, in conjunction with current strategic plan implementation.
During the first 6–12 months, strengthen and align the senior leadership team by clarifying roles, decision-making authority, and performance expectations.
During the first 6–12 months, assess the organization’s financial position and revenue mix and set long-term sustainability priorities with the Board.