Chief Executive Merchant in Training (Store Manager)

Floor & Decor • Waltham, MA

11d

About The Position

Floor & Decor is seeking a Chief Executive Merchant in Training (CEMIT) to prepare for a Store Manager/Chief Executive Merchant (CEM) leadership role at a specialty big-box retail store selling hard-surface flooring and related accessories. CEMITs must be flexible about relocating to cities where Store Managers are needed and are expected to transition into the CEM role as business needs require, usually within 12–15 weeks.

The Store Manager/CEM leads the store and its management team, develops a high-performing workforce, drives retail sales and competitive results, and oversees store operations. The role is accountable for customer satisfaction, productivity and profitability, inventory control, and compliance with company procedures. It also includes establishing effective sales and operational strategies, maintaining brand and operating standards, and supporting associates through hiring, training, coaching, and performance management.

The job may involve occasional air and car travel. The work environment frequently includes a warehouse and moving vehicles, with noise levels ranging from moderate to noisy. Physical duties include lifting, carrying, pushing, pulling, or otherwise moving objects with varying levels of force, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Store operating hours are Monday–Friday, 7:00 AM–8:00 PM; Saturday, 8:00 AM–7:00 PM; and Sunday, 10:00 AM–6:00 PM. Associates must be available to work retail hours as necessary, including opening or closing the store.

Requirements

• 3–5 years of management experience leading a big-box retail store.
• Excellent customer service skills and a creative, merchant-first mindset.
• Proven ability to lead a large team and direct operations at all levels in a high-volume, highly complex store.
• Strong background and substantial experience in merchandising, sales generation, operations, inventory control, budget management, and profit-and-loss management.
• Demonstrated experience recruiting, selecting, hiring, onboarding, developing, and coaching a high-performing retail sales and operations team.
• Excellent communication, analytical, planning, organization, time-management, follow-up, and delegation skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with urgency.
• Ability to work well under pressure.
• Availability to work retail hours as necessary and effectively open and/or close the store.
• Regular attendance and a full-time commitment.
• Flexibility to relocate to cities where stores need Store Managers.

Responsibilities

• Oversee retail store operations and management teams to meet and exceed sales goals.
• Build and maintain successful partnerships with store, regional, and Store Support Center associates.
• Use the CARE model to foster a friendly, helpful, knowledgeable, and efficient customer environment.
• Recruit, interview, and select management team members and sales associates to ensure appropriate staffing and scheduling coverage, especially during peak traffic periods.
• Train and develop the management team and ensure high-quality supervision, training, and development of sales associates.
• Create practices to decrease associate turnover.
• Communicate performance standards and hold team members accountable for meeting them.
• Provide regular coaching, feedback, and performance discussions with associates.
• Ensure brand standards, brand consistency, store presentation standards, and operating standards are achieved and maintained.
• Ensure compliance with payroll and business-planning processes.
• Monitor and follow company policies, and support company expectations and systems.
• Lead store sales generation and operational strategies while ensuring customer satisfaction, productivity, profitability, inventory control, and compliance.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed