Chef Concierge

Four Seasons Hotels and Resorts•Naples, FL

10d•Onsite

About The Position

The Chef Concierge leads the day-to-day performance of the Concierge Staff, participates in hiring and training, and coaches staff to meet Core and Service Culture standards. The role delivers professional, hospitable guest service, handles inquiries and special requests, resolves complaints, and provides timely recommendations based on local knowledge and hotel practices. The Chef Concierge ensures the team is knowledgeable about local activities and maintains strong vendor contacts for guest information, ticketing, and reservations. The role keeps desk information and collateral current; processes packages, faxes, messages, and mail; uses software to record guest arrangements and support accurate billing; and coordinates with Front Desk, Reservations, Door, Bell, and Valet teams for smooth arrivals and departures. The position also assists with lobby and door coverage when needed. This position is at Naples Beach Club, a Four Seasons Resort, an Old Naples coastal property featuring 156 private residences, a 222-room hotel, dining, spa and fitness facilities, tennis, golf, and other guest amenities. The schedule is flexible and includes all shifts, weekends, and holidays, with day and evening shifts specified. US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location; current Four Seasons managers may qualify for L-1 visa sponsorship.

Requirements

College degree, preferably in hotel/restaurant management, or equivalent experience.
Excellent personal presentation and interpersonal skills.
Working knowledge of division operations and Four Seasons cultural and core standards, policies, and standard operating procedures.
Ability to read, write, and speak English.
Flexible schedule and ability to work all shifts, weekends, and holidays.
US work authorization is required unless currently in a managerial position at a Four Seasons location; current Four Seasons managers may qualify for L-1 visa sponsorship.

Nice To Haves

Pre-opening experience, project management, and stakeholder management.

Responsibilities

Participate in interviewing and training Concierge Staff, lead their day-to-day performance, and coach them to achieve Core and Service Culture standards.
Handle guest interactions with hospitality and professionalism, accommodate special requests when possible, resolve complaints, and assist with inquiries about hotel services, operating hours, personnel, events, directions, and other matters.
Respond accurately and promptly to guest requests and make recommendations based on local knowledge and hotel practices.
Ensure Concierge Staff know about local activities and maintain close vendor contacts for guest information, ticketing, and reservations.
Keep desk collateral and information about restaurants, museums, attractions, maps, and other local attractions current.
Process incoming and outgoing packages, faxes, messages, and mail accurately and promptly.
Use software programs to enter guest special arrangements and ensure proper billing.
Coordinate with Front Desk, Reservations, Door Staff, Bell Staff, and Valet Parking to support smooth guest arrivals and departures.
Assist with lobby coverage and door responsibilities when needed because of staff absence or high volume.