Assistant Chef Concierge
About The Position
Assist the Director of Concierge/Guest Experience and Guest Experience Manager in overseeing day-to-day Concierge department operations and ensuring exceptional service delivery and a seamless guest experience. The role supports departmental administration, coordinates and facilitates training, and develops team members to uphold Four Seasons standards. It requires thorough knowledge of Concierge operations and New York restaurants, attractions, events, cultural offerings, and local services to provide personalized recommendations and experiences. The Assistant Chef Concierge leads by example, maintains high standards of professionalism and hospitality, and ensures guest interactions reflect Four Seasons service excellence. This is a full-time position requiring flexibility to work a variety of shifts, including evenings, weekends, holidays, and special events, based on hotel operational needs and guest demand. Availability during peak business periods and a consistent presence in the operation are essential.
Requirements
- Previous experience in a luxury Concierge, Front Office, or Guest Experience role.
- Strong knowledge of New York's restaurants, attractions, events, and local services.
- Passion for delivering personalized and memorable guest experiences.
- Proven leadership, coaching, and team development skills.
- Excellent communication, organization, and problem-solving abilities.
- Experience building relationships with VIP, Elite, and repeat guests.
- Strong attention to detail and ability to thrive in a fast-paced environment.
- Commitment to upholding the highest standards of hospitality and professionalism.
- Flexibility to work evenings, weekends, holidays, and special events based on hotel operational needs and guest demand.
Responsibilities
- Maintain up-to-date knowledge of local attractions, restaurants, shopping, cultural events, entertainment, transportation, and essential services.
- Serve as a destination expert by providing personalized recommendations and exceptional concierge services.
- Lead and mentor the Concierge team, fostering continuous learning and local market expertise.
- Ensure CS, Elite, and VIP guest profiles are accurate and up to date, using guest history and preferences to create memorable stays.
- Support scheduling, training, performance coaching, and day-to-day Concierge operations.
- Maintain accurate guest profiles and promote participation in guest recognition and personalization programs.
- Ensure guest service standards are consistently delivered and resolve guest concerns promptly and professionally.
- Maintain proficiency in hotel systems, including Opera, HotSOS, Golden, and Key.
- Communicate policies, procedures, operational updates, and key local events to the team.
- Monitor compliance with service standards, grooming expectations, and departmental procedures.
- Collaborate with Front Office and other hotel departments to ensure seamless guest experiences.
- Build and maintain strong relationships with local businesses, vendors, and service providers.
- Support departmental budgeting goals and operational performance objectives.
- Participate in and facilitate training programs to support team development and service excellence.
- Maintain compliance with hotel financial, payment processing, and operational policies.
- Demonstrate professionalism, hospitality, and Four Seasons service culture as a role model.
Benefits
- Competitive salary and wages, and a comprehensive benefits package.
- Excellent training and development opportunities.
- Employee discount for stays at any Four Seasons worldwide.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
