Charter Logistics Coordinator - Fri-Mon

UPS Supply Chain Solutions•Miami, FL

About The Position

Together, Marken is UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, Marken helps reach patients faster with greater scalability and access to new supply-chain pathways. The Charter Logistics Coordinator provides administrative or technical support for effective ongoing operations, applying established processes and procedures. The role requires full proficiency across a range of assignments, gained through training and considerable experience, and works with limited supervision. It may serve as an informal resource for less-experienced colleagues. The coordinator manages charter ground transportation scheduling and dispatch, monitors flights and adapts ground operations to changes, coordinates shipping-container turnaround, and serves as a direct customer contact. The broader position description also covers delivery of contracted services against SLAs and KPIs; collaboration with vendors, customers, and internal support groups; facility and operational activities; financial planning and activities; customer relationship management; and identifying operational improvements. The role may support field stocking or agent locations and may operate powered industrial equipment.

Requirements

Must be a U.S. citizen or national, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Full proficiency in a range of assignments, gained through training and considerable experience.
Ability to complete work with limited supervision.
Ability to address atypical or infrequently occurring problems, take a broad perspective, identify less obvious solutions, and recognize key issues and patterns in partial or conflicting data.

Responsibilities

Schedule ground pickup and delivery to and from charter aircraft, aligned with scheduled flight times.
Dispatch instructions to drivers, verify arrival windows, and communicate aircraft parking locations, tail numbers, and airport access points.
Track charter flight progress, routes, delays, and schedule adjustments in real time, adapting ground dispatch as needed.
Coordinate with clients and ground teams to track, retrieve, and reuse shipping containers to meet turnaround demands.
Serve as a direct point of contact for customer inquiries, provide proactive updates, handle delivery exceptions, and resolve schedule changes professionally.
Manage delivery or deployment of contracted services to meet or exceed contract SLAs and KPIs.
Collaborate with vendors, customers, and internal support groups to support business products.
Support daily facility activities related to government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory, staffing, facility inspections, employee engagement and development, safety, security, and profitability.
Perform financial activities, including forecasting, allocations, adjustments, and preparation of annual business plans.
Retain and strengthen customer relationships, which may include face-to-face customer service.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
Provide support to field stocking locations, agent locations across multiple geographies, and the provider network as needed.
May operate powered industrial equipment.
Provide administrative or technical support for effective ongoing operations and apply established processes and procedures.