Charter Logistics Coordinator - Thurs-Sun

UPS Supply Chain Solutions•Miami, FL

About The Position

Together, Marken is UPS Healthcare Precision Logistics, supporting clinical and advanced therapy logistics. The Charter Logistics Coordinator provides administrative or technical support for ongoing operations and applies established processes and procedures. The role requires full proficiency gained through training and considerable experience, the ability to solve atypical or infrequent problems with limited supervision, and may involve acting as an informal resource for less-experienced colleagues. The coordinator manages charter dispatch and scheduling, communicates with drivers, monitors flights in real time, and coordinates shipping-container tracking and reuse. The role serves as a direct customer contact, providing updates and resolving delivery exceptions and schedule changes. Broader operational responsibilities include supporting contracted service delivery against SLAs and KPIs, working with vendors, customers, and internal groups, and helping ensure effective, compliant, and efficient operations.

Requirements

Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the United States for this employer.
Requires full proficiency in a range of assignments, gained through training and considerable experience.
Ability to complete work with limited supervision.
Ability to address atypical or infrequently occurring problems and identify solutions from partial or conflicting data.

Responsibilities

Schedule ground pickups and deliveries to and from charter aircraft in alignment with flight times.
Dispatch instructions to drivers, verify arrival windows, and communicate aircraft parking locations, tail numbers, and airport access points.
Monitor charter flight progress, routes, delays, and schedule changes in real time, adjusting ground dispatch as needed.
Coordinate with clients and ground teams to track, retrieve, and reuse shipping containers to meet turnaround demands.
Serve as a direct point of contact for customer inquiries, provide proactive updates, handle delivery exceptions, and resolve schedule changes professionally.
Manage delivery or deployment of contracted services to meet or exceed contract SLAs and KPIs.
Collaborate with vendors, customers, and internal support groups to support business products.
Support daily facility activities, including government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory, staffing, inspections, employee engagement and development, safety, security, and profitability.
Perform financial activities such as forecasting, allocations, adjustments, and developing annual business plans.
Retain and strengthen customer relationships, which may include face-to-face customer service.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
Provide support to field stocking locations, agent locations across multiple geographies, and the provider network as needed.
Provide administrative or technical support for ongoing operations and apply established processes and procedures.
May operate powered industrial equipment.