Catering Coordinator - Brand Ambassador - Mon-Fri

Potbelly (Potbelly Corporate)•Dallas, GA

9d•$15 - $15

About The Position

The Catering Coordinator manages and organizes the shop’s backline business and drives catering and backline sales by building relationships with local businesses, current customers, and Big Fish accounts. This role leads daily sales efforts and plans, organizes, and coordinates catering and backline orders while canvassing the neighborhood for new business and maintaining existing accounts. The position is Monday through Friday. The coordinator works with the General Manager and Catering Sales Team to set sales goals and identify opportunities. The role supervises backline operations, supports and trains associates, coordinates delivery drivers, manages customer accounts and order capacity, and ensures orders are accurate and delivered with excellent service. It also tracks sales performance, responds to quote requests, conducts customer follow-ups, and communicates results and trends to the team. The position includes other associate duties as assigned, such as preparing products, following food safety standards, restocking, cleaning, operating the cash register, answering phones, and providing customer service. The listed pay is $14.75 to $15.25 plus digital tips; Potbelly cannot guarantee tip earnings.

Requirements

Must represent Potbelly Way and its values.
Excellent customer service skills.
Must have a vehicle, a valid driver’s license, a good driving record, and excellent driving skills.
Must provide proof of insurance with property-damage and bodily-injury limits of at least $50,000 per person and $100,000 per accident.
Must be at least 18 years old.
Strong sales skills to increase catering and backline revenue.
Strong multitasking, attention to detail, goal orientation, and customer service skills.
Must be confident, self-motivated, ambitious, and able to work in a fast-paced environment with a sense of urgency.
Ability to work as a team player and be a top performer.
Strong verbal and written communication skills.
Strong computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Must maintain a professional demeanor and appearance and convey positive energy with the team and customers.
Strong training skills and a desire to learn and develop all station skills to serve as a production role model.
For Illinois employees, food safety certification is required within 30 days of employment; failure to obtain it results in termination.
Ability to stand or walk for a minimum of four hours or as needed, and to maintain frequent, well-paced mobility for up to five hours or as needed.
Ability to lift up to 10 pounds frequently and 50 pounds occasionally.
Frequently reach, feel, bend, stoop, carry, finely manipulate items, and enter data.
Ability to work in warm and cool environments, indoors approximately 95% of the time and outdoors approximately 5% of the time, and tolerate higher noise levels from music and customer and employee traffic.
Ability to tolerate potential allergens including peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.

Responsibilities

Work with the General Manager and Catering Sales Team to establish sales road maps, goals, and opportunities.
Supervise backline operations and ensure associates follow POP requirements and all catering orders are complete and verified.
Mentor and train associates in backline operations, ATO, and sales effectiveness.
Assign and coordinate delivery drivers and associates supporting backline peak duties.
Send thank-you notes and make daily follow-up and advance calls for catering orders.
Resolve customer complaints and recognize customer accolades using the three A’s.
Ensure catering collateral is displayed and stocked, and actively manage the shop’s delivery trade area.
Manage backline capacity according to staffing while maintaining food quality and order accuracy.
Manage house accounts, including the ATO database and payments.
Work weekly with the District Manager to discuss sales results and update goals.
Pursue sales targets and communicate daily results to the General Manager.
Conduct targeted canvassing, account-maintenance calls, and customer correspondence to grow backline sales.
Respond promptly to catering quote requests received by email.
Record and monitor current and historical backline sales, identify trends, and share results at weekly manager meetings.
Maintain the Big Fish tracker to record orders and generate leads.
Actively pursue catering and backline sales opportunities and ensure suitable sides and utensils are included in orders.
Verify all backline orders for accuracy before delivery and monitor phone order-taking for suggestive selling.
Perform other associate duties as assigned, including food preparation, restocking, cleaning, register operation, answering phones, customer service, and compliance with company policies.