Catering Coordinator - Brand Ambassador - Mon-Fri

Potbelly Corporate•Dallas, TX

8d•Onsite

About The Position

The Catering Coordinator manages and organizes backline business, driving sales by building relationships with local businesses, current customers, and BIG FISH. The role leads sales efforts and plans, organizes, and coordinates daily catering and backline orders. It includes canvassing the neighborhood for new business while maintaining existing accounts, coordinating drivers and associates, ensuring order accuracy and food quality, and providing friendly delivery and setup. The coordinator also performs other associate duties when assigned, such as preparing products, following health and food safety standards, restocking, cleaning, operating the cash register, answering phones, and providing customer service. The position works Monday through Friday. It requires a vehicle, a valid driver's license, a good driving record, and proof of specified automobile insurance coverage. Employees in Illinois must become food safety certified within 30 days of employment. Potbelly states that it cannot guarantee tip earnings.

Requirements

Represent the Potbelly Way and company values.
Excellent customer service skills.
Have a vehicle, a valid driver's license, and a driving record in good standing.
Provide proof of automobile insurance coverage of at least $50,000 per person and $100,000 per accident for property damage and bodily injury.
Be at least 18 years of age.
Excellent driving skills to deliver safely.
Continuously create Potbelly fans and demonstrate a passion to serve.
Strong sales skills to increase catering and backline revenue.
Strong multitasking, attention to detail, goal orientation, and customer service skills.
Be confident, self-motivated, and ambitious, and work effectively in a fast-paced environment with a sense of urgency.
Work as a team player and perform at a high level.
Strong verbal and written communication skills.
Strong computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Maintain a professional demeanor and appearance and portray positive energy with the team and customers.
Strong training skills.
Desire to learn and develop all station skills and serve as a role model across production stations.
For Illinois employees, obtain food safety certification within 30 days of employment; failure to do so results in termination.

Responsibilities

Work with the General Manager to establish sales road maps, goals, and opportunities, with guidance from the Catering Sales Team.
Supervise backline operations, ensure associates are POP compliant, and verify orders using catering checklists and order verification forms.
Mentor and train associates on backline operations, ATO, and sales effectiveness.
Assign and coordinate delivery drivers and associates for orders and peak backline duties.
Send thank-you notes and conduct daily call-backs and call-aheads for catering orders.
Handle and resolve customer complaints and accolades using the three A’s.
Ensure catering collateral is displayed and stocked, and actively manage the shop’s delivery trade area.
Manage backline capacity based on staffing while maintaining food quality and order accuracy.
Manage house accounts, including the ATO database and payments.
Meet weekly with the District Manager to discuss sales performance and update sales goals.
Pursue sales goals and targets, communicating results daily to the General Manager.
Conduct targeted canvassing, account maintenance calls, and customer correspondence to grow backline sales.
Respond promptly to customer catering quote requests by email.
Track current backline sales and daily results, monitor sales trends against current and prior years, and communicate results to the team in weekly manager meetings.
Maintain the Big Fish tracker to track orders and generate sales leads.
Actively pursue catering and backline sales opportunities to drive profit.
Ensure catering sides and utensils are supplied in appropriate amounts using the Catering Condiment Wheel.
Verify backline orders are completely accurate before delivery.
Ensure associates suggestively sell extras and sides when answering phones and taking orders.
Provide quick, friendly delivery service and set-up.
Perform other assigned associate duties, including food preparation, restocking, cleaning, cash register operation, answering phones, customer service, and following company policies and procedures.