Channel Operations Coordinator
About The Position
Agile IT is building a partner program from scratch to support defense contractors working toward CMMC compliance and secure Microsoft cloud environments. The Channel Operations Coordinator ensures that the program operates reliably by maintaining partner records, processing deal registrations, keeping partner-sourced and partner-influenced pipeline data accurate, producing reports, tracking referral payouts, coordinating event logistics and follow-up, and communicating program updates to partners. This is an inside role with travel, and most non-event work is spent in the CRM, partner tracking tools, and spreadsheets. The processes are expected to evolve as the program grows. The Head of Channel selects partners, events, and tools. The CEO approves partner agreements, referral fees, and payouts. The coordinator calculates referral earnings and prepares payouts for approval but does not approve them or sell. The sales team works partner-generated deals, while the coordinator maintains accurate records from referral through close and flags registration or payout issues. The role reports to the Head of Channel and is the second position on a two-person channel team.
Requirements
- One to two years of experience in sales operations, channel operations, revenue operations, or partner support at a B2B technology company.
- Daily working experience with a CRM such as Zoho, HubSpot, or Salesforce.
- Willingness to travel up to 30 percent of the time.
- Spreadsheet skills sufficient to build reports others can trust.
- Written communication that enables partners to act without a follow-up call.
- Strong attention to detail, including when handling large volumes of records.
- Obtain a CCP certification within twelve months of hire, supported by Agile IT.
- U.S. person status, required by the nature of the customers' work.
Nice To Haves
- Experience with a partner relationship management platform.
- Experience coordinating trade shows or conferences.
- Familiarity with the Microsoft partner ecosystem.
- Exposure to defense, federal, or another regulated market.
- Experience with Zoho or Autotask.
Responsibilities
- Onboard new partners into company systems; maintain current agreements, contacts, and partner tiers; and close out inactive partners.
- Receive deal registrations, check for conflicts with existing opportunities, route registrations for decisions, and communicate outcomes to partners promptly and in writing.
- Maintain accurate partner-sourced and partner-influenced opportunity source, partner, and stage information, coordinating corrections with opportunity owners.
- Build and run the weekly partner pipeline report for the company scorecard and investigate changes in reported figures.
- Track partner earnings under their agreements and prepare referral payouts for approval and accounting; calculate but do not approve payouts.
- Coordinate registrations, badge lists, and shipping for selected events, and enter all event contacts into the CRM within a week.
- Send partner program updates, distribute enablement materials developed with marketing, and maintain accurate partner contact lists.
- Flag errors or concerns in deal registrations and referral payouts.
Benefits
- Comprehensive benefits package, including medical coverage, a retirement plan, PTO, and professional development.
- Agile IT supports the required CCP certification.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
