Change Management and Adoption Consultant

Guidehouse•Las Vegas, NV

1d•Onsite

About The Position

The Change Management and Adoption Consultant supports a client’s electronic health record (EHR) implementation by preparing end users for the new system. The role provides on-site change management and training support, serves as a resource for users, analyzes end-to-end workflows, answers questions, helps resolve problems, and supports users in preparing for go-live. Building and maintaining stakeholder relationships is important to ensuring alignment with program objectives. The consultant supports training, change management, go-live, and sustainment activities; develops work products and deliverables; identifies process improvement opportunities; and supports business development across the Department of Veterans Affairs account team. The position also executes change management strategy, communicates upcoming organizational changes, coordinates change impacts across affected organizations and personas, and helps track initiative and workstream progress. The role requires on-site work in 12-hour shifts during pre- and post-go-live activities and travel of up to 75–100%.

Requirements

Bachelor’s degree, or four additional years of professional experience in lieu of a bachelor’s degree.
Must be a U.S. citizen and able to obtain a Public Trust clearance.
At least three years of change management or training experience.
Ability to work 12-hour on-site shifts during pre- and post-go-live activities.
Experience working directly in the Oracle Health/Cerner EHR as a clinician, administrative staff member, or other end user.
Knowledge of Microsoft Office products and related applications.
Ability to identify and address client needs, participate in client discussions and meetings, communicate a broad range of firm services, and prepare concise, accurate documents.
Organized, self-motivated, and able to multitask in a fast-paced, dynamic work environment.
Ability to work independently and as a team member in a collaborative environment.
Excellent written and verbal communication skills, including the ability to present to executive leadership.
Ability to manage deadlines and recurring deliverables.
Willingness to travel up to 75–100%.

Nice To Haves

Advanced degree in Public Health, Health Administration, Organizational Change Management, or Business Administration.
Experience in health care information technology consulting with a major healthcare organization or on a large-scale IT transformation project.
Experience as a clinician.
PROSCI Change Management Certification.
CCMP Certification.

Responsibilities

Support change management implementation and execute the overarching change management strategy.
Deliver change management communications about the organizational change management program and upcoming organizational changes.
Provide insight into and manage coordinated change impacts across impacted organizations and personas.
Support pre-go-live activities, including training and adoption events.
Guide client conversations toward effective outcomes.
Educate business partners about the value of change management and engage the organization’s community of change practitioners.
Build relationships with service line staff and serve as a key point of contact in the weeks leading up to go-live.
Work with clients and the team to identify opportunities for improvement.
Develop slide decks and presentations.
Collaborate with stakeholders to track progress on initiatives and workstreams.
Support EHR implementation, training, change management, go-live, and sustainment activities.
Analyze end-to-end workflows, answer user questions, provide change management tools and resources, and help solve problems.
Develop work products and deliverables, establish relationships with clients and stakeholders, and support business development across the Department of Veterans Affairs account team.