Change Management and Adoption Consultant
About The Position
The Change Management and Adoption Consultant supports a client’s electronic health record (EHR) implementation by preparing end users for the new system through on-site support, change management resources, and training tools. The role serves as a go-to resource for new users, analyzes end-to-end workflows, answers questions, helps solve problems, and supports user readiness for go-live. Building and maintaining relationships with stakeholders is important to keeping work aligned with program objectives. The consultant supports training, change management, go-live, and sustainment activities; contributes to work products and deliverables; builds relationships with clients and stakeholders; and identifies opportunities to improve processes. The role also supports business development across the Department of Veterans Affairs account team. It requires on-site work in 12-hour shifts during pre- and post-go-live activities and willingness to travel up to 75–100%.
Requirements
- Bachelor’s degree, or four additional years of professional experience in lieu of a bachelor’s degree.
- U.S. citizenship and ability to obtain a Public Trust clearance.
- At least three years of change management or training experience.
- Ability to work 12-hour on-site shifts during pre- and post-go-live activities.
- Experience working directly in the Oracle Health/Cerner EHR as a clinician, administrative staff member, or other end user.
- Knowledge of Microsoft Office products and related applications.
- Ability to identify and address client needs, participate in client discussions and meetings, communicate a broad range of firm services, and prepare concise, accurate documents.
- Organized, self-motivated, and able to multitask in a fast-paced, dynamic work environment.
- Ability to work independently and as a team member in a collaborative environment.
- Excellent written and verbal communication skills, including the ability to present to executive leadership.
- Ability to manage deadlines and recurring deliverables.
- Willingness to travel up to 75–100%.
Nice To Haves
- Advanced degree in Public Health, Health Administration, Organizational Change Management, or Business Administration.
- Experience in health care information technology consulting with a major healthcare organization or on a large-scale IT transformation project.
- Experience as a clinician.
- PROSCI Change Management Certification.
- CCMP Certification.
Responsibilities
- Support implementation of change management and execute the overarching change management strategy.
- Deliver change management communications about the organizational change management program and upcoming organizational changes.
- Provide insight into, and manage, coordinated change impacts across affected organizations and personas.
- Support pre-go-live activities, including training and adoption events.
- Guide client conversations toward effective outcomes.
- Educate business partners about the value of change management and engage the organization’s community of change practitioners.
- Build relationships with service line staff and serve as a key point of contact in the weeks leading up to go-live.
- Work with clients and the team to identify process improvement opportunities.
- Develop slide decks and presentations.
- Collaborate with stakeholders to track progress on initiatives and workstreams.
- Analyze workflows end-to-end, answer user questions, solve problems, and help prepare users for the new EHR.
- Support development of work products and deliverables, stakeholder relationships, and business development across the Department of Veterans Affairs account team.
Benefits
- Medical, prescription drug, dental, and vision insurance.
- Personal and family sick time and company-paid holidays.
- Position may be eligible for a discretionary variable incentive bonus.
- Parental leave and adoption assistance.
- 401(k) retirement plan.
- Basic life and supplemental life insurance.
- Health Savings Account and dental/vision and dependent care Flexible Spending Accounts.
- Short-term and long-term disability.
- Student Loan PayDown.
- Tuition reimbursement, personal development, and learning opportunities.
- Skills development and certifications.
- Employee referral program.
- Corporate-sponsored events and community outreach.
- Emergency back-up childcare program.
- Mobility stipend.
- Flexible benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
