Adoption & Change Management Associate

Bigge Crane and Rigging Co. • Houston, TX

9h

About The Position

Bigge Crane and Rigging is seeking an Adoption & Change Management Associate to help employees adopt the company's internal business applications and AI tools. The role develops user guides, supports training and day-to-day questions, and helps employees successfully adopt new and updated technology across the organization. This is an individual contributor position supporting technology adoption, training, and enablement efforts under the direction of the Adoption and Change Management team.

Requirements

• Bachelor's degree in Business, Communications, Instructional Design, or a related field, or equivalent industry experience.
• 1 to 3 years of experience in training, enablement, instructional design, customer success, or user support roles.
• Ability to quickly learn new business software and AI tools such as ChatGPT, Claude, or Copilot, and explain them step by step to others.
• Some experience building training materials, such as written guides, quick-reference cards, or videos, or leading hands-on sessions.
• Comfort working with field and front-line audiences as well as office staff and leadership.
• Strong written and verbal communication skills across technical and non-technical audiences.
• Willingness to travel to branches and yards as needed.

Nice To Haves

• Experience supporting AI tool adoption or license administration in an enterprise setting.
• Experience building AI workflows, custom projects and skills, or similar automations.
• Exposure to change management frameworks such as ADKAR, Prosci, or equivalent.
• Experience with SharePoint, Smartsheet, Power BI, or a learning management system.
• Experience in industrial, construction, or equipment rental environments.
• Familiarity with Salesforce, Microsoft Dynamics, or similar business systems.

Responsibilities

• Develop, update, and maintain user guides, quick-reference materials, videos, and other resources supporting technology and process changes.
• Communicate upcoming changes to employees, explaining what is changing, how it affects their work, and where to find support.
• Manage the enablement content library so training and support resources remain accurate, organized, accessible, and easy to find.
• Support day-to-day administration and coordination of company-wide AI programs, including user access, licensing, and adoption tracking.
• Help plan and deliver AI training sessions, workshops, and ongoing communications to build awareness and practical skills.
• Assist employees with adopting AI tools and document successful use cases, best practices, and measurable outcomes.
• Help plan and deliver training for new technology, software updates, and AI tools, including on-site support.
• Provide ongoing user support through FAQs, office hours, and day-to-day inquiries; identify recurring issues and share insights with the team to improve training and the user experience.
• Coordinate training logistics, including scheduling, participant communications, attendance tracking, feedback collection, and follow-up activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level