Certified Pharmacy Technician Lead

Walgreens•Village of Mineola, NY

14d•$19 - $26

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. Models and delivers a distinctive customer experience. In the absence of store management, may open and close the store, complete required systems start-ups and cash handling, and ensure the floor and stockroom are ready for the business day. Also opens the back door for deliveries and completes product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB or ExCPT certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices, including courteous interpersonal habits and Walgreens service traits; develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with state, federal, and company policies and the Walgreen Co Pharmacy Code of Conduct.
Hold store keys and open or close the store without management as needed.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, and overstock locations; complete resets and revisions.
Perform basic department pricing and daily price changes, display appropriate signage, and complete pricing tasks related to local regulations or compliance programs accurately and on time.
Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment, as needed or requested.
Support execution of the Pickup program.
Help maintain clean, neat, orderly interior and exterior store conditions and request repairs when required or requested.
Report disciplinary issues and customer complaints to management.
Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other clerical duties as assigned by the Pharmacy Manager.
Support Pharmacy Department inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
If PTCB- or ExCPT-certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.