Certified Medical Assistant (Entry Level)

One Medical•Westport, CT

5d•Onsite

About The Position

One Medical Certified Medical Assistants, internally known as Lab Services Specialists/Member Support Specialists, provide venipuncture and other clinical support services while helping patients have an exceptional in-office care experience. The role combines patient service, specimen collection, front-desk support, and office upkeep. The Certified Medical Assistant serves as an ambassador for patients, helps remove barriers to care, and maintains the look and feel of the office in keeping with One Medical’s standards. The position also provides support as requested by the Practice Coordinator, Operations Manager, or providers. The role requires effective communication, empathy, compassion, problem-solving, and adaptability. The employee uses One Medical’s C-I-CARE interaction framework with patients and colleagues, supports patients and care teams in person and through messages and follow-up, and contributes to team development. This is a full-time, 40-hour-per-week, in-office position based in Westport, Connecticut, with occasional floating support at the Darien Commons and New Canaan offices and very rare support at the Mamaroneck, New York office. Shifts are eight hours and generally occur between 7:30 a.m. and 6:30 p.m.

Requirements

Hold an active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or complete relevant Medical Assistant training through any branch of the armed forces.
Have a high school diploma or equivalent.
Demonstrate strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Demonstrate strong written and verbal communication skills.
Be proficient with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Have experience working on collaborative, diverse, multidisciplinary teams.
Demonstrate confidence and the ability to instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrate the ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs, where applicable.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Float to support the Darien Commons and New Canaan, Connecticut offices as needed and very rarely support the Mamaroneck, New York office.